Info Origin Inc.
Website:
infoorigin.com
Job details:
NEW OPPORTUNITY || IMMEDIATE TO 15 DAYS JOINERS REQUIRED ||
Job Title: ServiceNow Developer
Experience: 7- 12 Years
Interview Mode: F2F
Employment Type: Full-time
Location: Hyderabad
Job Description
We are looking for an experienced ServiceNow Lead to design, develop, and support ServiceNow ITSM solutions. The ideal candidate will work closely with business stakeholders and cross-functional teams to deliver scalable ServiceNow solutions, automate IT processes, and ensure platform stability and governance.
Responsibilities: -
• Design, configure, and support ServiceNow ITSM solutions including Incident Management, Problem Management, Change Management, Service Request Management, and Service Catalog.
• Develop and customize ServiceNow applications using Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, and Service Portal.
• Collaborate with business stakeholders to gather requirements, analyze processes, and deliver scalable ServiceNow solutions aligned with business objectives.
• Implement workflow automation and process improvements leveraging ServiceNow platform capabilities. · Develop and support integrations with external systems using REST APIs, SOAP Web Services, Integration Hub, and MID Server.
• Maintain and enhance CMDB, CSDM framework, and Configuration Item (CI) relationship management.
• Create and manage ServiceNow reports, dashboards, SLA configurations, and operational metrics.
• Support Agile project deliveries, sprint activities, defect management, UAT, and production deployments.
• Troubleshoot platform issues, perform root cause analysis, and ensure timely resolution of incidents and service requests.
• Participate in platform governance, release planning, and ServiceNow best practice implementation. · Work closely with cross-functional teams to ensure system reliability, compliance, and service excellence.
• Provide technical guidance to junior team members and support knowledge-sharing initiatives.
Educational Qualifications: -
• BE/BTech/ME/MTech/MCA/MSc.
• ServiceNow CSA (Certified System Administrator) preferred.
• ServiceNow CAD (Certified Application Developer) and CIS-ITSM certifications are an added advantage.
• ITIL Foundation Certification preferred
• Safe/Agile Certifications preferred
Mandatory Technical Skills: -
• ServiceNow ITSM
• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Service Catalog
• Flow Designer
• Business Rules
• Client Scripts
• UI Policies
• Service Portal
• JavaScript
• Glide API
• ServiceNow Scripting
• REST API Integrations
• SOAP Web Services
• Integration Hub
• MID Server
• CMDB Administration
• CSDM (Common Service Data Model)
• CI Relationship Management
• ServiceNow Reporting & Dashboards
• SLA Management · ITIL Framework · Jira & Confluence
• Agile Delivery Methodologies
• UAT and Defect Management
• Production Release Support
• Stakeholder Management
Good to Have Skills: -
• ServiceNow Discovery
• Service Mapping
• ITOM Fundamentals
• Asset Management (HAM/SAM)
• Virtual Agent
• Performance Analytics
• Integration with Cloud Platforms (Azure/AWS)
• ServiceNow App Engine
• Scoped Application Development
• DevOps Integration
• Automation and Workflow Optimization
• Healthcare/Life Sciences Domain Experience
Click on Apply to know more.
