Vista Furnishing Limited
Website:
vistafashions.com
Job details:
Company Description Vista Furnishing Limited, founded in 1987, is a homegrown leader in the textile and home décor industry, serving customers in more than 50 countries. The company offers a wide range of products, including window blinds, wooden floorings, awnings, and fabrics for CMT products such as bedding, cushion covers, sofa covers, and curtains. Vista focuses on customer-centric design, blending classic and contemporary styles to create practical, stylish, and comfortable living spaces. With expansive manufacturing facilities across India covering over 400,000 sq. ft and a workforce of over 5,000 professionals, Vista delivers products that meet global standards of comfort, durability, and craftsmanship. The brand is recognized as a leading name in blackout fabrics, curtains, window blinds, floorings, and awnings, with a strong commitment to elevating lifestyles.
Role Description This is a full-time, on-site Service Operations & Coordination role based in Ghaziabad. The role involves coordinating service requests, scheduling and tracking installations, repairs, and maintenance for Vista’s home décor and furnishing products. The team member will oversee day-to-day service operations, ensure timely resolution of customer issues, and maintain accurate service records and reports. Responsibilities include liaising with internal departments, vendors, and field teams to streamline workflows, monitor service quality, and support continuous improvement initiatives. The role also requires proactive communication with customers to provide updates, manage expectations, and help maintain high levels of satisfaction.
Qualifications
- Candidates should possess strong Service Operations and Operations Management skills to coordinate end-to-end service activities efficiently.
- Candidates should possess solid Analytical Skills to interpret data, prepare service reports, and support process improvements.
- Candidates should possess effective Communication and Customer Service skills to engage with customers, internal teams, and external partners professionally.
- Candidates should possess organizational and time-management skills to handle multiple service requests and priorities in a fast-paced environment.
- Experience in service coordination, operations, or customer-facing roles, preferably within manufacturing, home décor, or related industries, is beneficial.
- Proficiency in MS Office and basic ERP/CRM systems, along with the ability to learn new tools quickly, is advantageous.
- A diploma or bachelor’s degree in Business, Operations, Management, or a related field is preferred.
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