Vitco
Website:
vitcoimpex.in
Job details:
Company Description Vitco, formerly known as Vijay Trading Company, was established in 2005 in Agra, India and has built a strong reputation in the manufacturing and distribution sector. The company specializes in the production, sale, and wholesale of high-quality equipment such as Milk Analyzers, Packing Machines, Vending Machines, and related products. With a dedicated and experienced team, Vitco serves customers across India and international markets. The organization focuses on quality, reliability, and customer satisfaction, offering stable, long-term career opportunities in a growing industrial business.
Role Description The Remote Calling Person role is a full-time, remote position based in Ghaziabad. The individual in this role will handle outbound and inbound calls to prospective and existing customers, introduce Vitco’s products, explain features and benefits, and respond to basic inquiries. Day-to-day responsibilities include maintaining call logs, updating customer information in internal systems, following up on leads, and coordinating with sales and service teams to support order processing and after-sales service. The role also involves collecting customer feedback, identifying potential sales opportunities, and adhering to call scripts and communication guidelines. The person will be expected to meet daily and weekly calling targets, maintain professional communication standards, and support overall customer engagement efforts.
Qualifications
- Candidates should possess strong verbal communication and active listening skills, with the ability to explain technical product information in simple terms.
- Candidates should possess customer service and relationship-building skills, including patience, empathy, and a professional phone etiquette.
- Candidates should possess basic computer and data entry skills, including proficiency with call logging, CRM or spreadsheets, and email communication.
- Candidates should possess organizational and time-management skills, including the ability to handle multiple calls, follow up on leads, and meet calling targets.
- Candidates should possess problem-solving skills and a proactive approach to resolving customer concerns and escalating issues when necessary.
- Previous experience in telesales, telecalling, customer support, or call center operations is preferred but not mandatory.
- Minimum educational qualification of a high school diploma; a graduate degree in any field is an advantage.
- Comfort with working on-site in Ghaziabad and collaborating with sales and operations teams.
- Fluency in Hindi is required; basic English communication skills are beneficial.
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