Schima Sysnet and Systems
Website:
sysnetsystem.in
Job details:
About the Role
We are looking for a proactive and enthusiastic individual to join our Business Operations team. This is an excellent opportunity for fresh graduates who enjoy working with people, technology, data, and business operations.
This role offers exposure to customer support, service operations, sales support, reporting, business analytics, and operational coordination within a growing IT services company.
Key Responsibilities
- Service Desk / Customer Support
- Handle incoming customer calls and provide first-level assistance
- Log, track, and coordinate service requests with the technical team.
- Followup with customers regarding service requests and ensure timely resolution.
- Coordinate with customers, engineers, and internal teams to ensure smooth service delivery.
- Assist the Helpdesk Coordinator and Operations Manager in daily operational activities
- Sales Support / Documentation
- Prepare proposals, quotations, and customer documentation
- Follow up with customers regarding proposals and commercial discussions.
- Support internal teams in maintaining customer-related records and updates.
- Maintain CRM and operational records accurately and consistently.
- Reporting & Data Analysis
- Prepare daily, weekly, and monthly reports using Microsoft Excel.
- Analyse operational and sales data to generate meaningful insights.
- Present findings in a clear and structured format to support decision-making.
Who can Apply?
Graduates from:
BCA, B.Sc. Computer Science,B.Sc. Information Technology
B.Tech (IT / Computer Science)
Skills Required
- Good verbal and written communication skills with the ability to interact professionally with customers and internal teams
- Strong analytical and problem-solving skills with the ability to interpret operational and sales data.
- Proficiency in Microsoft Excel, including formulas, PivotTables, data sorting, filtering, and report preparation.
- Basic understanding of IT support concepts, including ticketing systems, service requests, and incident management.
- Proficiency in Microsoft Word, PowerPoint, and Outlook for business communication and documentation.
- Customer-focused with a positive attitude.
- Willingness to learn new technologies, business applications, and operational processes.
- Ability to multitask in a fast-paced environment.
Preferred Skills
- Exposure to Microsoft Power BI or Power Query.
- Basic SQL knowledge for querying and analysing data.
- Familiarity with CRM applications or helpdesk/ticketing systems.
- Basic understanding of IT infrastructure, networking, or cloud services.
- Familiarity with AI productivity tools (e.g. ChatGPT, Microsoft Copilot, or Gemini) for documentation, reporting, and data analysis.
Location: Chennai
Employment Type: Full-Time
Package: CTC 2.5 LPA to 3LPA
Click on Apply to know more.