Genpact
Website:
genpact.com
Job details:
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Service Delivery Leader, Order to Cash!
In this role, the incumbent should possess deep domain expertise in end-to-end OTC processes, with a proven track record of managing high-volume collections and driving process efficiencies since this is a critical global role with a strong emphasis on OTC operations, particularly in Collections.
Responsibilities:
• Sound domain knowledge in all OTC aspects such as billing, collections, cash applications and dispute management with the ability to draw linkages across all sub processes. • Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda. • Must be able to work with cross functional teams like Operations, GPO, Digital team, Transformation team, Transitions team, HR, recruitment etc. • Pro-active, ability to trouble shoot, work through organizational change scenarios. • Implement appropriate mechanisms to identify, understand and intensify performance gaps and/ or performance breakthroughs. Develop and implement improvement plans to close performance gaps. • Achieve assigned Accounts Receivable targets in accordance with the Annual Operating Plan (AOP). • Conduct effective one-on-one sessions with team members to drive performance and engagement. • Identify and resolve gaps impacting receivables, ensuring proactive issue management. • Foster collaborative relationships with internal business partners to enhance operational efficiency. • Continuously identify and implement process improvement opportunities within AR and deductions management. • Recommend procedural enhancements to streamline operations and improve productivity. • Participate in governance meetings at the country and regional levels. • Consistently meet client expectations related to AR SLAs. • Lead regular operational meetings with clients to review performance and address concerns. • Champion Lean Daily Management practices and support Genpact’s global and regional initiatives to ensure Surprise-Free Operations in Healthcare. • Own the planning and execution of annual financial targets, including revenue and AOI, for the assigned account. • Drive impactful client interactions, ensuring collaborative relationships and ownership of the Net Promoter Score (NPS) process and action plans.
Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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