Website:
globelance.com
Job details:
Relationship Manager
Industry: EdTech
Location: Hyderabad (Onsite)
Salary: Up to 6 LPA + Incentives
Experience: 1-5 Years
Job Overview
We are seeking a proactive and empathetic Relationship Manager to join our dynamic team in the EdTech industry. In this role, you will be the primary liaison between parents and our organization, ensuring a seamless and engaging experience throughout the student journey. You will be responsible for retention, renewals, and upselling/cross-selling our educational services to international customers.
Key Responsibilities
- Act as the primary point of contact for parents, addressing their inquiries and concerns effectively.
- Manage retention sales processes to ensure customer satisfaction and loyalty.
- Oversee renewals and upselling/cross-selling initiatives to maximize revenue opportunities.
- Develop and maintain strong relationships with clients, providing exceptional customer service.
- Collaborate with internal teams to enhance the customer experience and streamline processes.
- Analyze customer feedback and implement strategies for improvement.
- Monitor market trends and competitor activities to identify opportunities for growth.
Qualifications
- 2-4 years of experience in a client-facing or relationship management role, preferably within the EdTech, education, or customer experience sectors.
- Strong communication and interpersonal skills with the ability to engage and build rapport with diverse clients.
- Proven track record of achieving sales targets and driving customer retention.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- A solutions-oriented mindset with a focus on delivering exceptional customer service.
Why Join Us?
- Opportunity to work in a rapidly growing industry with a focus on innovation and education.
- Competitive salary with performance-based incentives.
- A collaborative and supportive work environment.
- Opportunities for professional growth and development.
Skills: customer experience,incentives,cross-selling,customer service,upselling,customer handling,edtech,retention renewals,renewals,retention sales
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