Senior Operation Manager - Amazon
RECRIVIO
- Location
- Ahmedabad, Gujarat, India
- Job type
- Full-time
Required skills
- Power BI
- business models
- compliance
- ERP
About the role
Website:
recrivio.com
Job details:
Role: Senior Operation Manager - Amazon
Experience: 5-8 years
Budget: 8 LPA
Location: Ahmedabad
Key Responsibilities:
- Lead the Amazon Operations team across Seller Central and Vendor Central.
- Manage Amazon 3P operations including FBA / Seller Flex / applicable fulfilment models.
- Manage Amazon 1P Vendor Central operations including PO processing, confirmations, appointments and fulfilment.
- Monitor inventory availability across Amazon FCs and fulfilment locations.
- Track Fill Rate, OOS, sales loss, inventory cover and replenishment requirements.
- Analyse PO acceptance, shortages, cancellations and unfulfilled quantities.
- Ensure Seller Central and Vendor Central account hygiene and operational compliance.
- Monitor dispatch SLA, OTIF, appointment adherence and delivery performance.
- Coordinate with Inventory Planning, Warehouse, Logistics, Finance, Sales and ERP/Tech teams.
- Track Amazon penalties, shortages, claims, chargebacks, deductions and operational disputes.
- Monitor returns and inventory reconciliation.
- Analyse SKU / ASIN-wise sales, inventory availability and lost sales opportunities.
- Prepare daily, weekly and monthly Amazon performance MIS and dashboards.
- Conduct RCA for operational gaps and drive permanent corrective actions.
- Lead process improvement, automation and integration projects.
- Manage team KPIs, performance and capability development.
- Support growth planning by improving inventory positioning and fulfilment readiness.
Preferred Profile:
- 8–12 years of Ecommerce / Marketplace / Supply Chain Operations experience.
- Strong hands-on experience with Amazon Seller Central and Vendor Central.
- Good understanding of Amazon 3P and 1P business models.
- Experience with FBA, Seller Flex, Vendor PO fulfilment and Amazon FC operations preferred.
- Strong knowledge of inventory planning, Fill Rate, OOS, OTIF, logistics and reconciliation.
- Strong Excel / Power BI / ERP / OMS and analytical capabilities.
- Prior experience in leading an Ecommerce Operations team.
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