Ashirvad by aliaxis
Website:
ashirvad.com
Job details:
Role Summary
Regional Enterprise lead (Asst Manager) is responsible for managing end-to-end B2B operations including order processing and fulfilment, stock availability and customer services.
Roles And Responsibility
- Monitor end-to-end Enterprise orders fulfilment to ensure accuracy and timely completeness.
- Responsible for maintaining the MSL(minimum stock level) at respective regional DCs in coordination with planning team.
- Ensure product range availability in regional DC’s.
- Responsible for driving the OTIF and drive for improvement.
- Timely resolution of customer complaints and discrepancies.
- Coordinate with Warehouse/Transportation/Planning team to resolve customer/sales queries.
- Co-ordinate with manufacturing units to prioritize the production as per business requirement
- Experience in processing orders for variety of products in a timely and accurate manner
- Bridge the gap between company and Enterprise customers (DP) by focusing on building loyalty and resolving issues. Improve customer engagement and retention strategies.
Requirements
- Minimum 5 -10 Yrs of Relevant Experience
- Excellent knowledge of warehouse and transport operations
- Good knowledge of MS excels and SAP system
- Strong verbal communication skills
- Problem solving mindset
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