Website:
mynakitchen.in
Job details:
Company Description
Myna Kitchen provides home-style and nutritious meals delivered conveniently to workplaces or doorsteps. We cater to busy professionals, teams requiring daily meals, and companies planning bulk orders. Our flexible meal plans and customizable menus ensure we meet diverse dietary preferences and needs. By managing your meals, we enable you to focus on what truly matters.
We're growing, and we need someone to own the customer side of the business: bring new subscribers in, keep existing ones happy, and lead the team that does both.
WHAT YOU'LL DO
Sell
• Turn enquiries from WhatsApp, calls and app sign-ups into paid trials and subscriptions
• Convert trial customers to monthly and bi-monthly plans
• Win back churned customers and old leads with genuine one-to-one follow-up, not spam blasts
• Build office lunch and group accounts (PGs, flatmates, corporates)
Support
• Own complaints end to end (late delivery, food quality, refunds, plan changes) and close the loop with our kitchen and delivery teams
• Call unhappy customers before they cancel, find out why, and get the cause fixed
• Step in during lunch and dinner delivery windows when things go wrong
Lead
• Lead and coach our sales and support executives: shift plans, daily sales targets, call reviews
• Make sure every callback and follow-up actually happens and is logged in the CRM
• Track and report the numbers that matter: enquiry → trial, trial → subscription, renewals, churn, response time
• Pass what customers tell you back to the menu, kitchen and delivery teams
WHAT WE'RE LOOKING FOR
• 4+ years in sales and/or customer support, ideally in subscription, food, D2C, consumer app or hospitality businesses
• At least 1–2 years leading a team (team lead, supervisor or senior executive)
• A track record of hitting targets, with numbers you can show us
• Fluent Tamil and English, spoken and written. You'll be on calls and WhatsApp all day
• Warm and calm with upset customers, firm on policy
• Comfortable with a CRM, WhatsApp Business and Google Sheets/Excel
• Honest about your work: if a call wasn't made, you say so
• Able to work shifts that cover our delivery hours, with a weekly off (we run 7 days)
NICE TO HAVE
• Experience at a cloud kitchen, food delivery, meal subscription, fitness or ed-tech sales team
• Knowledge of Chennai localities
WHAT WE OFFER
• Bonus incentive on new subscriptions and renewals
• A real leadership role in a small, fast-moving team, working directly with the founder
HOW TO APPLY
Send your CV with a short note (5–6 lines) answering:
1. The biggest sales target you've hit, and how you did it
2. A time you turned an angry customer into a loyal one
Apply here on LinkedIn or email kitchenmyna@gmail.com with the subject "Sales Lead – <Your Name>".
Click on Apply to know more.
