Captain Tractors Pvt. Ltd.
Website:
captaintractors.com
Job details:
Company Description Captain Tractors Pvt. Ltd. is a leading manufacturer and exporter of compact and mini agricultural tractors in India, serving small farmers with affordable, high-performance solutions. Since 1994, the company has focused on fuel-efficient, eco-friendly tractors built with high-quality, tested raw materials and components that meet industry standards. Products are known for low maintenance needs, dimensional accuracy, and corrosion resistance, helping enhance overall farm productivity and crop quality. A dedicated quality team rigorously tests tractors on multiple parameters, and functionalities can be customized according to customer requirements. Captain Tractors continues to support agricultural growth by offering competitively priced tractors that complement diverse farming operations.
Role Description The Senior Engineer – After Sales (Service Support – Maharashtra) is a full-time, on-site role based in Rajkot, responsible for leading and coordinating service support activities for customers in the Maharashtra region. The role involves handling technical queries, diagnosing issues, and providing solutions for compact tractors, as well as guiding service teams and dealers on maintenance and repair procedures. The Senior Engineer will oversee service campaigns, warranty cases, and field visits to ensure timely resolution of customer concerns and improved product performance. This position includes preparing service reports, analyzing recurring issues, and sharing feedback with design and production teams to enhance product quality. The role also involves training field technicians, supporting sales teams with technical information, and promoting a high level of customer satisfaction and brand loyalty.
Qualifications
- Strong Technical Support skills with hands-on experience in service and maintenance of agricultural or automotive equipment.
- Solid Analytical Skills to diagnose technical problems, interpret service data, and recommend corrective actions.
- Effective Communication skills to interact with customers, dealers, internal teams, and to conduct technical trainings.
- Experience in Sales Operations and Customer Service to support after-sales activities, manage service escalations, and maintain customer satisfaction.
- Diploma or Bachelor’s degree in Mechanical, Automobile, or related engineering field.
- Proven experience in after-sales service or field service, preferably in tractors, farm machinery, or heavy equipment.
- Ability to travel within Maharashtra for field visits and dealer support as required.
- Proficiency in basic computer applications and report preparation; familiarity with service management systems is an advantage.
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