9watt
Website:
9watt.com
Job details:
Company Description
At 9watt, we are redefining B2B industrial procurement by making product sourcing seamless, transparent, and hassle-free. We bridge the gap between industrial buyers and top-tier vendors, providing a unified platform to source electrical, automation, and mechanical components with speed and accuracy.
Driven by a tech-enabled workflow and a structured execution model, we handle the entire procurement lifecycle—from initial inquiry and vendor price discovery to strict quality inspection and doorstep dispatch.
Our specialized team structure ensures that clients experience dedicated account management, competitive pricing, and zero technical mismatch, allowing businesses to keep their operations running without supply chain interruptions.
Position Overview:
We are looking for a proactive and communicative Customer Relationship Manager to serve as the single point of contact for our client accounts. You will manage the complete customer lifecycle—from capturing initial requirements to following up on quotes and securing payment collections—ensuring a seamless buyer experience.
Key Responsibilities
- Inquiry Intake: Receive, note down, and accurately log all incoming customer inquiries into our internal portal.
- Quote Presentation & Follow-up: Send finalized quotes to customers, explain terms, negotiate effectively, and turn inquiries into confirmed Purchase Orders (POs).
- Order Tracking: Provide clear, proactive updates to customers regarding order status and delivery timelines.
- Payment Collection: Perform systematic, polite follow-ups for outstanding customer payments as per agreed credit terms.
- Relationship Management: Build long-term trust with clients, acting as their dedicated voice inside the company.
Qualifications & Skills
- Education: Diploma in Electrical/Mechanical Engineering or BBA, B.Com, MBA in Marketing/Sales,
- Experience: 2–4 years in B2B sales, account management, or commercial inside sales (industrial/trading sector preferred).
- Skills: Exceptional written and spoken communication, negotiation, commercial acumen (payment terms, POs, GST basics), and persistence in client follow-ups.
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