Website:
ctalogistics.com.au
Job details:
We’re Hiring: Senior Customer Support Executive
Experience: 3–4 Years
CTA Logistics is seeking a proactive and customer-focused Customer Support Executive to join our logistics team. The successful candidate will be responsible for handling customer inquiries, tracking deliveries, coordinating with operations teams, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone, email, and other communication channels.
- Track and monitor deliveries, providing timely updates to customers.
- Coordinate with drivers, warehouse staff, and operations teams to resolve delivery issues.
- Handle customer complaints and provide effective solutions.
- Maintain accurate records of customer interactions and delivery details.
- Build and maintain positive customer relationships.
Requirements
- Previous experience in customer service, logistics, or transportation preferred.
- Strong communication and problem-solving skills.
- Good working knowledge of MS Excel, MS Word, Outlook, and other MS Office applications.
- Ability to multitask and work in a fast-paced environment.
- Excellent attention to detail and organizational skills
- Proficiency in both Hindi and English.
Role Details:
· Working Hours: 3:00 AM – 12:00 PM IST (Australian Time Zone)
· Remote role
· Opportunity to grow with a fast-moving, impact-focused team
#Full time Job #Customer Support Executive #Remote Job #Hindi speaking#Hyderabad#
Interested candidates, Please send resume to prathibha@ctalogistics.com.au
Click on Apply to know more.
