Teqnet Solutions Pty Ltd
Website:
teqnetsolutions.com
Job details:
Company: Teqnet Solutions
Department: Customer / Patient Support
About Teqnet Solutions
Teqnet Solutions provides staffing solutions to global organisations, building reliable, performance-driven teams. We support international clients by delivering top-tier talent from Sri Lanka with strong offshore operational capability.
About the Role
Teqnet Solutions is seeking a highly motivated and empathetic Patient Support Specialist to support the day-to-day operations of one of our international healthcare clients.
The successful candidate will act as a key point of contact for patients, helping manage enquiries, coordinate patient journeys, resolve support requests, and ensure patients receive a consistently high level of service.
This is a customer-facing role requiring communication skills in both German and English, strong problem-solving abilities, and the confidence to work independently in a fast-paced international environment.
Key Responsibilities
- Provide high-quality support to patients through written communication, telephone calls, and digital support channels.
- Assist with the onboarding of new patients and guide them through relevant processes and services.
- Proactively manage and resolve patient support tickets and enquiries.
- Conduct outbound calls where required to follow up with patients and ensure a positive overall experience.
- Coordinate closely with relevant healthcare stakeholders, which may include pharmacies, nurses, prescribers, doctors, and internal operational teams.
- Keep patients informed regarding consultations, orders, deliveries, and other relevant aspects of their patient journey.
- Identify recurring patient concerns and communicate feedback to the appropriate internal teams.
- Escalate complex, sensitive, clinical, or operational issues to the appropriate team when required.
- Maintain accurate and up-to-date records of patient interactions.
- Assist with identifying opportunities to improve the patient experience, internal processes, and support workflows.
- Support the creation, implementation, and ongoing maintenance of process documentation and standard operating procedures.
- Assist with online patient/community engagement activities where required.
- Adapt to changing operational requirements and take ownership of additional responsibilities as the role develops.
Skills & Experience
- Fluency in English, both written and spoken.
- Strong proficiency in German, both written and spoken. (Minimum B2 level German)
- Minimum 1–2 years of experience in customer support, customer service, hospitality, sales, healthcare support, or another customer-facing position.
- Excellent written and verbal communication skills.
- Ability to adjust communication style and tone depending on the individual patient and situation.
- Strong interpersonal skills with a naturally empathetic, patient, and professional approach.
- Excellent problem-solving skills and the ability to take ownership of enquiries through to resolution.
- Strong attention to detail and organisational skills.
- Comfortable working with computers, online platforms, CRM systems, and customer-support software.
- Ability to learn new systems and processes quickly.
- Able to work independently while collaborating effectively with an international team.
- Comfortable working in a fast-paced environment where priorities and processes may evolve.
Click on Apply to know more.
