Website:
convertpolo.com
Job details:
About ConvertPoloAt ConvertPolo, we turn digital journeys into measurable success through data-backed experimentation, human-centered insights, and continuous learning. We work with e-commerce and D2C brands across geographies, running CRO experimentation programmes, building brands from the ground up, and shipping web experiences that convert.
About the roleThis is not a pure analyst seat. We are looking for someone who can own a client from the first kickoff call to the renewal conversation, and everything in between.
You will be the single point of accountability for a set of accounts. That means you set the optimization direction, you run the experimentation roadmap, you keep delivery on time and on quality, and you carry a good relationship through renewal. When a client asks "where are we and what is next," you are the person who answers.
We are looking for someone who has already done CRO hands-on and is ready to take the wheel on the whole engagement. If you enjoy being close to the client, are comfortable with numbers, and take it personally when a delivery slips, this role will fit you well.
What you will own1. End-to-end client ownership- Act as the primary point of contact for your accounts from onboarding through renewal, including kickoff, weekly calls, escalations and reviews.
- Understand each client's business model, margins, seasonality and internal priorities well enough to make recommendations they can act on.
- Set expectations clearly and early on scope, timelines and what is realistically achievable, and hold the line when scope drifts.
- Run monthly and quarterly business reviews that connect our work to the client's commercial outcomes, not just test results.
- Manage difficult conversations directly: missed timelines, flat test results, scope disputes and pricing questions.
- You will be responsible for end-to-end project management, upsell, cross-sell and renewal of accounts
2. Project and delivery ownership- Own the delivery plan for every engagement on your accounts: scope, milestones, dependencies, owners and dates.
- Coordinate design, development and QA to move work from hypothesis to live experiment without quality gaps.
- Keep the project management system (ClickUp or equivalent) accurate and current: estimates, statuses, assignees, time logs and blockers.
- Run QA sign-off discipline before anything goes live on a client property, and own the outcome if something ships broken.
- Track effort against estimate and flag over-consumption or capacity risk before it becomes a client problem.
- Publish delivery status internally and externally on a predictable cadence, with no surprises at month-end.
3. Renewals, retention and account health- Own the renewal outcome for your accounts, including the health assessment, the renewal case, the commercial conversation
- Maintain a live view of account health: results delivered, engagement quality, responsiveness, sentiment and consumption against contract.
- Spot churn risk early through leading signals and run the intervention before the client raises it.
- Build the renewal narrative through the engagement, not in the last two weeks: document wins, learnings and the roadmap that justifies the next term.
- Identify expansion opportunities where they genuinely serve the client, such as additional geos, additional service lines or a wider testing programme.
- Run structured offboarding and win-back where a client does choose to pause or leave.
4. CRO strategy and experimentation- Analyze behavioural and web data to identify friction, drop-off and conversion opportunity across the funnel.
- Build a prioritised experimentation roadmap grounded in user behaviour, business goals and established CRO frameworks.
- Write sharp, testable hypotheses and design experiments with the right success metrics, guardrails and sample considerations.
- Run A/B, multivariate and personalisation tests with statistical rigour and honest reading of results, including the ones that lose.
- Translate findings into clear, professional deliverables: audits, hypothesis documents, experiment reports and roadmaps.
- Stay current on CRO, analytics, UX and platform changes that affect how we test.
5. Team and process contribution- Contribute to the internal CRO playbook and improve how we scope, estimate and deliver.
- Mentor junior analysts on analysis quality, hypothesis writing and client communication.
- Feed learnings from your accounts back into the wider team so the same lesson is not paid for twice.
QualificationsMust have- 2+ years in CRO, growth or digital analytics, with at least 1 year owning client relationships directly.
- Proven track record of running an experimentation programme end to end, from data analysis to hypothesis to live test to reported outcome.
- Strong command of GA4 and behavioural analytics, with the ability to interrogate data rather than just report it.
- Hands-on experience with at least one experimentation platform (VWO, Convert, Optimizely or similar).
- Working knowledge of e-commerce platforms, particularly Shopify, and how they constrain what can be tested.
- Excellent written and verbal English, with the ability to present to founders and marketing leads with confidence.
- Demonstrated project management ability: you can hold a plan, chase dependencies and deliver on a date.
Good to have- Experience owning renewals, upsells or account P&L in an agency setup.
- Familiarity with ClickUp, Jira or a similar project management tool.
- Front-end fundamentals (HTML, CSS, basic JavaScript) sufficient to scope experiment feasibility with developers - not mandatory.
- Experience with UX research methods, session replay analysis and survey design.
- Exposure to international clients across multiple markets and time zones.
- Data visualisation and reporting experience.
Tools you will work with- Analytics: Google Analytics 4, Google Tag Manager, Looker Studio
- Behaviour: Hotjar, Microsoft Clarity
- Experimentation: VWO, Convert, Optimizely, CrowAI, etc.
- Platforms: Shopify, BigCommerce, Magento
- Delivery: ClickUp, Slack, Google Workspace
What we offer- Compensation tailored to your experience, with a performance-linked component.
- Exposure to a range of industries, markets and business models.
- A learning-rich environment with mentorship and structured knowledge sharing.
- Remote-first setup with a five day work week.
- A clear growth path into account leadership and strategy.
How to applySend your resume to saurabh@convertpolo.com and hr@convertpolo.com with a short note on the most interesting experiment you have run, what you expected, what actually happened, and what you did next. Portfolio links and case studies are welcome.
Click on Apply to know more.
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