Trinity SkillWorks Private Limited
Website:
trinityskillworks.com
Job details:
WE ARE HIRING – SENIOR ASSOCIATE (L2) | INTERNATIONAL INSURANCE VOICE PROCESS | KOCHI
Job Title: Senior Associate – International Insurance Voice Process (L2)
Location: Kochi, Kerala
Work Mode: Work from Office (WFO)
Job Type: Full-Time
Salary: ₹4 LPA – ₹6 LPA
Shift: US Rotational Night Shifts
Joining: Immediate Joiners Preferred
Process: International Insurance – Voice
Job Description
We are hiring experienced professionals for the position of Senior Associate (L2) – International Insurance Voice Process in Kochi.
The ideal candidate should have relevant experience in International Insurance Voice Operations, Claims Processing, Healthcare Insurance, Benefits Administration, or Provider Support.
Important: Candidates without relevant International Insurance Voice Process experience may not be considered.
Key Responsibilities
- Handle complex insurance and benefits administration activities independently.
- Review insurance claims and supporting documentation.
- Coordinate with healthcare providers, customers, and stakeholders.
- Manage provider outreach, claims follow-ups, and case resolution.
- Resolve processing exceptions and escalated queries.
- Maintain accurate documentation and case records.
- Ensure adherence to quality, productivity, and SLA targets.
- Support process improvements and knowledge sharing.
Mandatory Eligibility Criteria
- Undergraduate qualification or above.
- Relevant International Insurance Voice Process experience.
- Excellent English communication skills (B2 Level).
- Experience handling international customers or healthcare providers.
- Strong understanding of insurance operations and claims workflows.
- Ability to handle complex insurance-related scenarios.
- Comfortable with US rotational night shifts.
- Willing to work from office in Kochi.
- Immediate joiners preferred.
Preferred Domain Experience
- Insurance Claims Processing
- Healthcare Insurance Operations
- Benefits Administration
- Disability Claims
- Leave Administration
- Provider Outreach
- Claims Support
- Insurance Customer / Provider Service
- International Contact Center Operations
- Quality, Productivity & SLA Management
Key Skills
- Excellent verbal communication and active listening
- Customer and provider handling
- Insurance domain knowledge
- Problem-solving and decision-making
- Documentation and case management
- Escalation and workflow management
- Quality and productivity management
Compensation & Benefits
Salary Range: ₹4,00,000 – ₹5,50,000 per annum
Final compensation will depend on relevant experience, previous compensation, interview performance,
internal salary guidelines, and supporting documents.
Additional benefits and applicable allowances will be discussed during the HR process.
How to Apply
Interested candidates can share their updated résumé via Email or WhatsApp along with the following details:
- Full Name
- Email Address
- Contact Number
- Current Employment Status
- Current Company
- Current Location
- Total Experience
- Relevant International Insurance Voice Experience
- Current CTC
- Expected CTC
- Notice Period / Earliest Joining Date
- Willing to Relocate to Kochi (Yes / No)
- Comfortable with US Rotational Night Shifts (Yes / No)
Recruiter Contact
Jackson J
Email: jackson.j@skillactz.com
WhatsApp / Call: +91 9544316657
Apply now or share this opportunity with candidates who have relevant International Insurance Voice Process experience!
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