DTALE Modern
Website:
dtalemodern.com
Job details:
Company Description Dtale is a creative home-focused brand that curates unique objects, materials, and textures to help people personalize and elevate their living spaces. The company emphasizes warmth, creativity, and design, offering customers a distinctive environment to explore home décor and lifestyle products. Dtale’s culture encourages experimentation and customization, inviting individuals to pick, mix, and edit pieces that reflect their own style. Team members contribute to a dynamic, design-led atmosphere where customer experience and creative expression are central.
Role Description The Senior Customer Care Executive is a full-time, on-site role based in Kochi, responsible for delivering high-quality customer service and support in Dtale’s retail or showroom environment. This role involves handling customer inquiries in person and through phone or digital channels, resolving issues promptly, and ensuring a positive experience before, during, and after purchase. The Senior Customer Care Executive will guide customers through product selections, provide detailed information on materials and textures, manage orders and returns, and coordinate with sales and operations to meet customer needs. Daily tasks include maintaining accurate customer records, monitoring service quality, mentoring junior customer care team members, and contributing feedback to improve processes and customer satisfaction.
Qualifications
- Candidates should possess strong Customer Support and Customer Service skills, with experience handling inquiries, complaints, and post-purchase assistance.
- Candidates should possess a proven focus on Customer Satisfaction, including the ability to build rapport, manage expectations, and follow up effectively.
- Candidates should possess excellent Communication skills, both verbal and written, to interact clearly with customers and internal teams.
- Candidates should possess Sales-related skills, such as product knowledge, upselling, cross-selling, and supporting store revenue goals.
- Prior experience in retail, home décor, lifestyle, or a similar customer-facing environment is highly beneficial.
- Strong problem-solving abilities, attention to detail, and comfort working in a fast-paced, on-site setting.
- Ability to mentor junior team members and contribute to a collaborative, inclusive work environment.
- Relevant diploma or bachelor’s degree in Business, Commerce, Communications, or a related field is preferred.
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