Website:
erplogic.co.il
Job details:
Company Description
ERP Logic is a globally recognized SAP Cloud Solutions company, specializing in SAP implementation and application services. Since its inception in 2009, the company has grown significantly to over 1,000 employees and expanded its presence across the United States, Europe, the Middle East, India, and Israel. As one of the top three SAP reseller partners globally for SAP S/4HANA Grow and SAP S/4HANA Rise, ERP Logic serves over 500 customers, including both large enterprises and mid-sized companies. With deep expertise in SAP S/4HANA and SAP ECC, ERP Logic supports businesses in transitioning to advanced ERP systems with a customer-centric approach and sustainable solutions.
Role Description
We are seeking an experienced Senior AI Business Analyst to join the Product-Oriented Delivery team and support the delivery of enterprise conversational AI solutions.
The role is responsible for translating product owner priorities and business requirements into clear, actionable, and delivery-ready requirements. The Senior AI Business Analyst serves as the bridge between product owner, AI engineers, developers, architects, UX, and QA teams, ensuring that AI capabilities are transformed into scalable, compliant, and high-value user experiences.
This position combines traditional Business Analysis expertise with a strong understanding of Generative AI, conversational experiences, enterprise knowledge management, and AI-powered user journeys.
Key Responsibilities
Requirements Management & Analysis
• Analyze and document business requirements from stakeholders and subject matter experts
• Translate Features into detailed user stories, acceptance criteria, process flows, and business rules
• Support backlog refinement and ensure stories are delivery-ready
• Identify dependencies, risks, gaps, and clarification needs throughout the delivery lifecycle
• Maintain requirements documentation, decision logs, and traceability artifacts
Conversational AI & User Experience
• Define AI use cases, conversation flows, user journeys, and interaction scenarios
• Design business rules for AI responses, escalation paths, fallback scenarios, and feedback mechanisms
• Support the definition of AI behavior and expected user outcomes
• Analyze user questions and intents to continuously improve the conversational experience
• Collaborate with UX and development teams to optimize usability and adoption
Knowledge & Content Analysis
• Work with the product owner to identify and assess enterprise knowledge sources
• Define requirements related to content accessibility, permissions, governance, and metadata
• Identify content gaps and areas requiring additional business knowledge
• Support AI answer validation, citation accuracy, and response quality improvement
Collaboration & Delivery Support
• Partner closely with the Product Owner to clarify features and priorities
• Work daily with AI engineers, developers, QA analysts, architects, and Scrum teams
• Participating in Agile ceremonies and support successful sprint execution
• Provide business and functional clarification throughout the development lifecycle
• Support adoption activities and continuous product improvement initiatives
• Partner with technical teams to address response quality gaps and improve user trust
Required Education, Experience and Skill Set
- Bachelor's Degree in Computer Science, Information Technology or other relevant fields
- 6+ years of Business Analysis experience including AI/ML products and Agile approach
- Strong understanding of Agentic AI, LLMs, prompt engineering, RAG, vector databases, and agent frameworks
- Familiarity with cloud (Azure, AI Foundry, Databricks), APIs, Microservices, and multi-agent systems
- Experience supporting the delivery of AI solutions, copilots, chatbots, or automation initiatives
- Ability to translate business requirements into AI-enabled user experiences
- Proven experience writing user stories, acceptance criteria, and process documentation
- Understanding of AI governance, responsible AI principles, and data privacy considerations
- Experience delivering enterprise-scale AI or automation solutions
- Experience working with Product Owners, developers and QA
- Experience supporting UAT, testing, and solution validation
- Ability to operate in ambiguous, fast-evolving environments
- Experience working in global, cross-functional teams, strong track record in cross-functional execution and measurable outcomes
- Excellent written and verbal English communication skills
Preferred Qualifications
• Experience in Corporate Functions domains such as HR, Finance etc.
• Background in Analytics, BI, Power Platform, data products, or automation initiatives
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