Website:
desibel.co.in
Job details:
Company Description Desibel, founded in 2014, is a leading and highly preferred communication headset brand in South India, serving over 500 customers across India and more than 300 corporate clients. The company focuses on delivering cost-effective headsets without compromising on quality, supported by quick service and competitive pricing. Desibel is led by industry professionals with decades of experience in both Indian and international headset markets and backed by an experienced technical, service, and sourcing team. With less than a 2% product failure rate, continuous innovation, and dedicated service engineers, the company offers a wide and versatile product range tailored to diverse business needs. More information is available at www.desibel.co.in.
Role Description This is a full-time, on-site Salesperson and Service Person role based in Bengaluru. The role involves identifying potential customers, presenting Desibel’s headset solutions, and managing the full sales cycle from prospecting to closing. Day-to-day tasks include visiting clients, providing product demonstrations, preparing quotations, and maintaining strong relationships with existing customers. The Service Person responsibilities include installing, configuring, and troubleshooting headsets, coordinating quick replacements, and ensuring minimal downtime for customers. The individual will work closely with the technical and service teams, provide feedback from the field to support product improvements, and maintain accurate records of sales activities and service calls.
Qualifications
- Sales and customer relationship skills, including client prospecting, solution-based selling, and account management.
- Technical and service skills related to installation, basic troubleshooting, and maintenance of communication headsets and accessories.
- Communication and interpersonal skills for clear product explanations, professional client interactions, and effective coordination with internal teams.
- Organizational and planning skills to handle multiple client visits, manage follow-ups, maintain service logs, and meet sales targets.
- Ability to work on-site in Bengaluru, travel to customer locations as required, and adapt to a fast-paced, customer-focused environment.
- Prior experience in sales, field service, or telecom/IT hardware is preferred; headset or audio solutions experience is an advantage.
- Basic computer proficiency for using CRM tools, email communication, and documentation.
- Minimum of a high school diploma; a diploma or degree in business, electronics, or a related field is beneficial.
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