Diligente Technologies
Website:
diligentetechnologies.com
Job details:
This position is based at Pune, India office in Hybrid manner
Responsibilities
· Design and implement Salesforce Marketing Cloud solutions across multiple projects.
· Collaborate & assist in defining solution architecture, technical standards, and best practices for Marketing Cloud implementations.
· Collaborate with business stakeholders and technical teams to translate requirements into scalable solutions.
· Develop, maintain & support integrations between Marketing Cloud and enterprise systems (e.g., Salesforce CRM, Snowflake).
· Provide technical expertise and support during complex development initiatives and solving complex issues / critical incidents affecting business.
· Mentor and develop team members, fostering a culture of continuous learning and innovation.
· Perform root cause analysis and implement preventive measures for recurring issues.
· Ensure adherence to security, compliance, and performance standards.
· Communicate effectively with project & support teams and stakeholders on technical progress and risks.
· Help manage SLAs and KPIs for support operations and provide regular reporting to stakeholders.
· Drive adoption of Marketing Cloud capabilities and promote user enablement through technical guidance and best practices.
Requirements
Qualifications
· Bachelor’s degree in Computer Science, Information Technology, or related field.
· 7+ years of experience in Salesforce ecosystem with at least 3 years in Marketing Cloud.
· Strong hands-on experience with Marketing Cloud Studios & Builders, most importantly Email Studio, Content Builder, Journey Builder and Automation Studio, and ideally Cloud Pages and Mobile Studio.
· Expertise in Mobile Studio, including SMS/MMS configuration, short code, keyword management, mobile opt-in/opt-out flows, and Push Notifications for mobile app engagement.
· Proficient in Web Studio, managing landing pages, microsites, and form capture experiences using CloudPages, Smart Capture forms, AMPscript, and SSJS.
· Strong hands-on experience with CloudPages, including dynamic content rendering, data capture flows, preference centers, and custom API-based interactions.
· Experience in managing technical teams and delivering enterprise-scale solutions.
· Knowledge of data modeling, API integrations, and enterprise architecture principles.
· Excellent problem-solving and technical communication skills.
· Ability to work in a fast-paced environment and deliver high-quality solutions.
· Strong communication and collaboration skills, with the ability to coordinate with cross-functional teams
Additional Qualifications
· Certified Marketing Cloud Consultant
· Certified Marketing Cloud Email Specialist
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