Mahindra Holidays & Resorts India Limited
Website:
clubmahindra.com
Job details:
Position Summary:
The position is responsible for ensuring successful knowledge and information dissemination to all the stakeholders of the branch, special focus to the Sales team, telemarketing team, OPCs and channel partners.
Job Description: Learning & Development
- Identifying training needs for all branch employees – new and old in the system, in conjunction with line/functional managers.
- Conducting Inductions for Sales, Marketing, Chanel Partners & other staffs.
- Handholding new employees and organizing On the Job Training.
- Ensuring New employees achieve their base line performance.
- Co-ordinate with the L&D team in the process of designing and implementing appropriate training modules by ensuring relevant content / subject matter goes into content Building
- Help the HR team SPOC in planning, scheduling and conducting training and development programs for the targeted audience in line with the branch Needs
- Manage Training calendar for all stake holders and ensuring maximum participation from the training audience pool
- Undertaking Performance improvement initiatives along in conjunction with TM, & Branch Head
- Facilitate the L&D team in successful execution of training sessions
- Mentoring executives who have been identified to go through special training/focused sessions both in regard to concept understanding or practical execution on the ground; thus facilitating desired objectives from them
Overall
- Promote an open knowledge-sharing environment that builds knowledge, skills and service for the benefit of whole branch.
- Help them learn the sales pitch and product demonstration techniques. Covering core areas like skill development, core competencies required for successful sales and other soft skills & etiquette.
- Determines training needs by traveling with sales representatives; observing sales encounters; studying sales results
- Conduct Selling skills and refresher programs.
- Track record of designing, developing and delivering training and development initiatives, in relation to; customer service, core skills, management and leadership development.
- Own the training MIS
- Monitor, Analyze, Evaluate and develop training Content to assess the effectiveness of the training programs. Identify loops both on the content quality and content consumption in the L&D programs and plug the identified loops by helping address the issues through appropriate recommendations.
Travel:
Need based travel – Otherwise Training delivery at the branch
Base Location: Andheri and Vashi
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