Website:
blinkmoney.in
Job details:
Job Description
Position: Customer Support Executive
Location: Remote, India
Type: Full-time (immediate joiners preferred)
About BlinkMoney
BlinkMoney is building India’s first Liquid Wealth Account, bringing investing and liquidity into one seamless experience. Users can automatically invest in a professionally managed, diversified portfolio and access funds through a built-in credit line without selling their investments. The same pot of money funds today and tomorrow.
Our mission is simple: make serious, resilient wealth-building effortless for 100 million Indians.
Antler-backed, pre-seed, SEBI + RBI compliant, live. Built by IITians, ISB alums, CFAs, and
ex-bankers/fintech operators.
The role in one line
You are the human being a customer talks to when their money is on the line. That is not a small job.
What you'll do
Guide the wealth journey
- Walk users through KYC, bank verification and auto-debit mandate setup — the biggest drop-off point in our funnel
- Explain how daily auto-invest works, and why portfolio value moves from day to day
- Handle "should I pause, increase or stop my daily investment" conversations with judgement, not a script
- Explain redemption timelines and cut-off timings in plain Hindi or English — never in jargon
Guide the credit line journey
- Explain how borrowing against a portfolio works: what gets pledged, what stays invested, how the limit is calculated, how repayment works
- Take users from application through pledge, withdrawal, repayment and closure
- Handle the hard conversations — when markets fall and collateral value drops, when a top-up is required, when repayment is due
- Explain interest clearly enough that no user is ever surprised by a number
- Coordinate with our lending partners on application status, disbursal, and closure
Own the customer relationship end to end
- Run in-app chat, WhatsApp, email, and phone. First response within SLA, every time
- Log every issue properly and completely
- Escalate what you can't resolve, fast, with full context attached
- Follow up until the customer's problem is closed, not until the ticket is closed
What makes you a great fit(Must-haves)
- 2+ years in customer support, service, or relationship management. Fintech, banking, NBFC, mutual funds, or broking is a strong plus
- Fluent in Hindi and English, spoken and written. Comfortable switching mid-sentence, because our users do
- Meticulous written records. In a regulated business, "I told them on a call" is not documentation
- Comfortable with CRM and ticketing tools, and WhatsApp for Business
- Your own laptop and a stable internet connection
Why you'll love working here
- Hands-on exposure to the fintech ecosystem, at a company small enough that you'll see how all of it fits together
- Real impact: You'll help people solve real money problems every single day
- Room to grow into senior roles or move across departments as we scale, based on performance
- Early enough that you'll help write the playbook instead of inheriting one
If this excites you, apply right now.
BlinkMoney – Effortless Resilient Wealth.
Click on Apply to know more.
