Website:
arkayamukteshwar.com
Job details:
About the Company
Arkaya Mukteshwar is a boutique luxury hill resort located in Mukteshwar, Uttarakhand, in the Kumaon region of the Himalayas. The property comprises premium rooms and suites, a signature restaurant and bar (180 Degree Restobar), and banquet and open-lawn facilities suited to destination weddings, corporate offsites and social celebrations, including full-property buyouts. The resort is operated by Superglitz Resorts Pvt. Ltd. and caters primarily to the Delhi-NCR premium and luxury market.
About the Role
Arkaya Mukteshwar is seeking a results-driven Sales Manager to be based at its Gurugram office. The role is responsible for driving room, event and banquet revenue through two primary channels: digital lead generation via Google and Meta platforms, and strategic B2B partnerships with Destination Management Companies (DMCs), Event Management Companies (EMCs), wedding planners and corporate clients.
The successful candidate will own the complete sales cycle, from first enquiry to confirmed booking, while building and servicing a long-term partner network across Delhi-NCR and other feeder markets. The role demands disciplined follow-up, strong relationship management, commercial negotiation ability, and the judgement to protect the resort's premium positioning while achieving revenue targets.
The position reports jointly to the General Manager and the Directors.
Key Responsibilities1. Digital Lead Management
- Manage and respond promptly to all leads received through Google Ads, Google Business Profile, Meta Ads (Facebook and Instagram), the resort website, WhatsApp Business, and email enquiries.
- Ensure every lead is contacted within the defined service-level agreement.
- Qualify prospects and accurately assess customer requirements, budget, dates and party size.
- Convert enquiries into confirmed bookings through structured quoting, negotiation and follow-up.
- Maintain complete and accurate lead status and follow-up records in the CRM.
- Coordinate with the digital marketing team and agency partners to improve lead quality, targeting and conversion rates.
- Prepare weekly lead conversion and sales reports for management review.
2. Destination Management Company (DMC) Coordination
- Develop and maintain strong relationships with Destination Management Companies across Delhi-NCR and key source markets.
- Generate room nights and event business through DMC partnerships.
- Conduct regular review meetings with DMC partners and share seasonal offers, packages and promotional campaigns.
- Negotiate and formalize commercial agreements, including commission structures, rate contracts, credit terms and cancellation policies.
- Track DMC performance and revenue contribution against agreed targets.
- Identify and onboard new DMC partnerships to expand the resort's distribution network.
3. Event Management Company (EMC) Coordination
- Build and maintain relationships with Event Management Companies, wedding planners and event organizers.
- Generate corporate and social event business through event partners.
- Conduct presentations, property familiarisation visits and site inspections for partners and their clients.
- Coordinate event requirements from enquiry through to execution, ensuring clear communication between event partners and internal resort teams.
- Drive repeat business through consistent servicing and long-term partnership management.
4. Wedding, Event & Banquet Sales
- Handle enquiries for destination weddings, full-property buyouts, corporate events, conferences, social gatherings, family functions and group bookings.
- Conduct property visits and resort presentations for prospective clients.
- Prepare quotations, proposals, contracts and customized event packages in line with approved pricing structures.
- Negotiate pricing within approved rate bands while protecting revenue and margin targets.
- Coordinate internally with Operations, Banquet, Kitchen, Front Office and Housekeeping to ensure seamless event execution.
- Secure advances and manage payment schedules in coordination with the accounts team.
- Ensure a high level of customer satisfaction throughout the event lifecycle.
5. Sales & Business Development
- Identify new corporate clients, travel partners and business opportunities across Delhi-NCR and other feeder markets.
- Achieve monthly and quarterly sales targets for room revenue, banquet revenue and channel mix.
- Develop strategic partnerships to increase occupancy, particularly during shoulder and low seasons.
- Represent the resort at exhibitions, wedding shows, travel trade events and industry networking forums.
- Conduct competitor analysis within the Uttarakhand hill-resort market and recommend sales strategies to management.
- Upsell resort services, dining experiences, activities and packages.
6. Customer Relationship Management
- Build long-term relationships with clients, travel agents, DMCs, EMCs and event planners.
- Maintain high levels of customer satisfaction across the enquiry, booking and post-stay stages.
- Resolve customer concerns promptly and professionally.
- Encourage repeat business and referrals from both direct guests and trade partners.
7. Reporting & CRM
- Maintain accurate records of leads, follow-ups, quotations, bookings, revenue and conversion ratios.
- Prepare daily, weekly and monthly sales reports for the General Manager and Directors.
- Update the CRM and the resort's property management system (IDS Next) with customer interactions and booking status.
- Monitor sales funnel performance and identify improvement opportunities.
- Support commission reconciliation and collections for trade accounts.
Required Skills
- Strong working knowledge of Google lead management and enquiry handling.
- Experience handling Meta (Facebook and Instagram) campaign leads.
- CRM management and sales pipeline tracking.
- Excellent negotiation and closing skills.
- Event and banquet sales expertise.
- Destination wedding sales experience (preferred).
- Strong communication and presentation skills in English and Hindi.
- Proven relationship management with DMCs and Event Management Companies.
- Excellent organizational and multitasking abilities.
- Proficiency in Excel for cost sheets, proposals and sales reporting.
- Ability to work under pressure and consistently achieve sales targets.
Qualifications
- Bachelor's degree in Hospitality, Business Administration, Marketing or a related field.
- 3–7 years of experience in hospitality sales, resort sales or hotel business development.
- Proven experience in banquet, wedding or event sales.
- Experience working with Google Ads, Meta Ads, CRM systems and digital enquiry management.
- Experience with hotel property management systems; familiarity with IDS Next is an advantage.
- An existing network of DMCs, travel partners, corporate clients or event planners in Delhi-NCR is a significant added advantage.
- Willingness to travel within NCR for client meetings and to the resort in Mukteshwar as required.
Key Performance Indicators (KPIs)
- Google and Meta lead response time.
- Lead-to-booking conversion rate.
- Event and wedding enquiry conversion percentage.
- Room revenue generated.
- Banquet and event revenue generated.
- Number of new DMC and EMC partnerships onboarded.
- Revenue generated through DMC partnerships.
- Revenue generated through Event Management Companies.
- Corporate account acquisition.
- Average booking value and adherence to approved rate bands.
- Customer satisfaction score.
- Repeat and referral booking percentage.
- Monthly and quarterly sales target achievement.
Preferred Candidate Profile
We are looking for a proactive sales professional who thrives in a fast-paced hospitality environment, is passionate about building strategic partnerships, and has a proven ability to convert digital enquiries into revenue. The ideal candidate is equally comfortable managing online leads, coordinating with event planners and DMCs, and delivering exceptional client experiences that drive repeat business and long-term growth.
Given the resort's premium positioning, the candidate is expected to sell on experience, infrastructure and service quality rather than on price, and to exercise sound commercial judgement when negotiating with clients and trade partners. The role carries a high degree of independence and direct accountability to the General Manager and the Directors.
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