Fintalent Staffing
Website:
fintalent.in
Job details:
Job Title: Sales Associate – B2C
Location: Kochi & Hilite Business Park Calicut
Experience: 1–3 Years
Shift: Day Shift
Employment Type: Full-Time
About the Role
We are looking for a motivated and customer-focused Sales Associate – B2C to join our team. The role involves engaging with prospective customers, understanding their requirements, providing suitable guidance, and converting qualified leads into successful enrollments.
The ideal candidate should have strong communication and interpersonal skills, a consultative approach to sales, and the ability to build trust and maintain meaningful relationships with prospective customers.
Key Responsibilities
* Connect with prospective customers through calls, WhatsApp, email, and other communication channels.
* Understand customer requirements, interests, and career goals through effective conversations.
* Provide appropriate information and guidance based on customer requirements.
* Follow up consistently with prospective customers and maintain an active sales pipeline.
* Convert qualified leads into successful enrollments through effective counselling and consultative selling.
* Build strong relationships with prospective customers throughout the decision-making process.
* Handle customer queries, objections, and concerns professionally and effectively.
* Maintain accurate records of customer interactions, follow-ups, and conversion status in the CRM.
* Meet and consistently achieve assigned monthly sales and conversion targets.
* Coordinate with internal teams to ensure a smooth customer onboarding experience.
* Re-engage with inactive or pending leads to improve conversion opportunities.
* Prepare regular updates and reports on lead status, follow-ups, and sales performance.
Requirements
* 1–3 years of experience in B2C sales, inside sales, tele-sales, customer relationship management, or counselling-oriented roles.
* Excellent verbal and written communication skills.
* Strong persuasion, negotiation, and objection-handling abilities.
* Customer-centric approach with good listening and interpersonal skills.
* Ability to understand customer needs and recommend suitable solutions.
* Comfortable working with sales targets and performance metrics.
* Good follow-up and relationship management skills.
* Basic proficiency in CRM systems and MS Office/Google Workspace.
* Candidates who are confident, proactive, and comfortable speaking with customers are preferred.
Key Skills
B2C Sales | Inside Sales | Lead Conversion | Customer Engagement | Consultative Selling | Counselling | Follow-ups | Objection Handling | Relationship Management | CRM Management
What We Offer
* Opportunity to work in a dynamic and growth-oriented environment.
* Performance-driven career growth opportunities.
* Exposure to customer engagement, consultative sales, and relationship management.
* Supportive team environment and structured onboarding.
Click on Apply to know more.
