Alight Solutions
Website:
alight.com
Job details:
Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
Our Values:
Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – Be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com .
Alight is seeking a highly skilled and motivated Application Support Engineer (.NET & Kentico) to join our Application Support team. This role is focused on ensuring the ongoing stability, performance, and reliability of our enterprise web applications built on the Kentico platform using .NET technologies.
The ideal candidate will bring strong problem‑solving skills, deep technical troubleshooting experience, and a customer‑centric mindset. You will support critical business applications, collaborate closely with development teams, and act as a key technical point of contact for the Sales and Service Center (.COM portal users). This is a hands‑on role responsible for issue analysis, defect resolution, change management, performance optimization, and continuous improvement of supported applications.
Key ResponsibilitiesApplication Support & Troubleshooting
- Serve as the primary technical point of contact for the Sales & Service Center (SSC) regarding .COM portal issues and functionality questions.
- Troubleshoot, diagnose, and resolve application incidents, performance issues and platform-related problems across .NET, Kentico, and related components.
- Perform root cause analysis (RCA) and implement fixes or workarounds to restore service quickly.
- Investigate and resolve content integration issues within the Kentico CMS environment.
- Support integrations with downstream systems, including CRM tools (preferably Microsoft Dynamics CRM), APIs, and shared services.
Operational Stability & Maintenance
- Monitor application health, proactively identify potential issues, and ensure high availability.
- Maintain and support reporting solutions, including troubleshooting SQL jobs and tuning SQL for optimal performance.
- Document incidents, enhancements, configuration changes, and resolutions using defect tracking and ITSM tools.
- Collaborate with infrastructure teams on IIS, deployment issues, caching, environment configuration, and system performance improvements.
Collaboration & Continuous Improvement
- Work closely with the Application Development team on enhancements, releases, and strategic projects.
- Participate in iteration planning, release readiness, and feature prioritization with Product Owners.
- Develop and maintain Knowledge Base Articles (KBAs) related to the customer portal and support workflows.
- Provide guidance and mentorship to junior support engineers when needed.
Quality & Compliance
- Ensure adherence to organizational standards for support, coding, testing, and deployment.
- Assist in validating system changes, performing smoke testing, and supporting production deployments.
Qualifications & Technical Skills
- 7+ years of experience in .NET and web technologies, with at least 5 years in ASP.NET/C# application development or support.
- Strong knowledge of HTML, XML, CSS, and client‑side scripting frameworks.
- Hands-on experience with Visual Studio, Azure DevOps, IIS, and related toolchains.
- Expertise in ASP.NET MVC (4.0+), jQuery, Knockout.js, and modern web development principles.
- Deep understanding of object-oriented design / architecture.
- Strong technical capability in:
- Entity Framework
- LINQ
- SQL Server (schema design, stored procedures, performance tuning)
- Experience supporting or integrating with CMS platforms, preferably Kentico.
- Familiarity with SOAP/XML Web Services, REST APIs, and JSON.
- Experience integrating web applications with CRM tools, preferably Microsoft Dynamics CRM.
- Ability to work effectively in a team-oriented, collaborative environment.
- Experience mentoring junior team members and providing technical guidance.
- 5+ years in IT Application Support, preferably within a customer service–focused environment.
Alight requires all virtual interviews to be conducted on video.
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .
Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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