Website:
grafieksanalytics.com
Job details:
About Grafieks Analytics:
Grafieks Analytics Ltd and Grafieks Lab Pvt Ltd, both under the same leadership, are technology consulting and software development companies building scalable solutions for modern businesses. Our flagship product, Grafieks, is an AI-powered Business Intelligence (BI) platform delivered as a SaaS offering, designed to help organizations analyze data, uncover insights, and make faster, smarter decisions. Alongside our product portfolio, we offer end-to-end IT Managed Services to help you run reliable, secure, and efficient technology operations. At Grafieks, we combine deep technical expertise with a product-driven mindset to solve real-world business challenges.
Role Description:
Provide advanced Level 3 application support for Tecsys Elite WMS and Elite Distribution ERP / distribution management processes where deployed. This role resolves complex production issues, supports integrations and configuration, drives root-cause analysis, and improves stability across warehouse and distribution operations.
The specialist is the senior escalation point for Tecsys-related incidents, partnering with operations, IT, integration, infrastructure/cloud, device/print, automation, external vendor, and Tecsys support teams to restore service and prevent repeat issues.
Experience:
- 7+ years of experience supporting in WMS
- 4+ years of hands-on Tecsys Elite experience
Employment Type: Full-Time
Work Mode: Hybrid
Competitive salary + performance-based incentives
Minimum Qualification: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Key Responsibilities:
- Troubleshoot complex Tecsys WMS and Distribution ERP issues across receiving, putaway, replenishment, picking, packing, shipping, loading, cycle counting, inventory, order management, purchasing, returns, and distribution processes.
- Investigate transaction failures, inventory discrepancies, stuck orders, RF/device issues, label-printing issues, interface failures, job failures, performance concerns, and user-reported system errors.
- Analyze application logs, SQL/data, interface messages, file transfers, job status, acknowledgments, and operational workflows where access is available; coordinate with Tecsys or platform teams for restricted SaaS/cloud diagnostics.
- Support integrations with ERP, EDI, carrier, e-commerce, reporting, automation/WCS, RF, label-printing, and external customer or supplier systems.
- Troubleshoot integration patterns relevant to the environment, including APIs/web services, EDI, SFTP/FTP or managed file transfer, scheduled/batch interfaces, middleware, and message-based or file-based exchanges.
- Coordinate approved retry, replay, reprocessing, reconciliation, and recovery procedures for failed or partially processed transactions.
- Own high-priority incident triage, impact assessment, stakeholder communication, escalation, resolution tracking, and post-incident review.
- Coordinate Tecsys vendor escalations with clear documentation, replication steps, business impact, supporting evidence, sample payloads/files where appropriate, and test results.
- Support controlled configuration changes, workflow adjustments, master data corrections, role/security updates, release testing, cutover, and hypercare.
- Maintain runbooks, troubleshooting guides, monitoring procedures, escalation playbooks, and knowledge transfer for L1/L2 teams and business super users.
Required Qualifications:
- 7+ years of experience supporting warehouse, distribution, ERP, or supply-chain applications.
- 4+ years of hands-on Tecsys Elite experience, or comparable enterprise WMS / Distribution ERP support experience with demonstrated ability to ramp quickly on Tecsys.
- Strong understanding of warehouse and distribution operations, including inbound, fulfillment, inventory accuracy, cycle counting, order management, procurement, returns, and enterprise handoffs.
- Strong troubleshooting skills across application configuration, transactions, master data, integrations, reports, users/roles, devices, and operational workflows.
- Working knowledge of integrations, including APIs/web services, SFTP/FTP, EDI, batch jobs, file-based interfaces, and interface monitoring.
- Ability to read, write, and troubleshoot SQL queries for issue investigation, data validation, reconciliation, and support analysis where access is permitted.
- Experience with incident, problem, change, release management, vendor support escalation, defect analysis, and patch validation.
- Familiarity with ServiceNow, Jira, or similar ITSM/support-ticketing platforms.
- Strong communication skills with the ability to explain complex system issues to warehouse users, business leaders, IT teams, and vendors.
Preferred Qualifications:
- Direct hands-on experience supporting Tecsys Elite WMS and Elite Distribution ERP in production environments.
- Experience with Tecsys Itopia low-code capabilities and additional Tecsys modules such as TMS, Delivery Management, 3PL Billing, TecsysIQ/analytics, or Order Management where deployed.
- Working knowledge of relational databases, Oracle, Linux/Unix, Windows servers, scripting, job scheduling, monitoring tools, or cloud/SaaS operations.
- Experience supporting warehouse automation, WCS, conveyors, AMRs, voice picking, barcode/RF, print-and-apply, or other material-handling technologies.
- Experience in complex distribution, 3PL, retail/e-commerce, wholesale distribution, or high-volume supply-chain environments.
- Experience supporting upgrades, enhancement releases, go-lives, cutovers, and hypercare periods.
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