Navsan
Website:
navsan.com
Job details:
Job Summary
We are seeking an experienced Application Support Engineer (L2) to support, administer, and maintain NetSuite and related enterprise business applications. This is a hands-on application administration and support role focused on operational stability, user support, system configuration, access administration, incident resolution, and integration monitoring.
We are looking for a support professional who has administered and configured NetSuite in a production environment, while also having exposure to adjacent enterprise applications and integrations such as Workday, Salesforce, Boomi, SuiteScript support, APIs, middleware, or ERP data flows.
Shift timing - 6pm to 3am
Requirements
- 5+ years of experience in application support, ERP support, SaaS administration, or systems administration.
- Hands-on NetSuite administration and configuration experience in a production environment.
- Practical experience with user onboarding, offboarding, access changes, role management, permissions, security administration, workflows, saved searches, reporting, dashboards, and rate table configuration.
- Experience supporting business-critical applications and resolving L2 incidents and service requests.
- Ability to work directly with business users, internal teams, and external vendors.
- Strong troubleshooting, communication, documentation, and follow-through skills.
- Ability to operate independently in a remote support model.
Nice to have
- Salesforce administration or application support experience.
- Workday administration or application support experience.
- Boomi administration, monitoring, or integration support experience.
- Exposure to ERP integrations, middleware platforms, APIs, data flows, or interface troubleshooting.
- SuiteScript troubleshooting or support exposure for existing scripts. Development ownership is not required.
- Experience supporting a global user base across multiple time zones.
- Experience working in an IT service management environment, including incident, request, problem, and change management.
Preferred Certifications
- NetSuite Administrator Certification.
- Salesforce Administrator Certification.
- Workday certification or formal Workday administration training.
- Boomi certification or integration platform training.
- ITIL Foundation or equivalent service management certification.
Responsibilities
NetSuite Administration and L2 Support
- Administer and support the NetSuite platform on a day-to-day basis.
- Configure and maintain user accounts, roles, permissions, access controls, and security settings.
- Manage employee onboarding, offboarding, transfers, and access changes within NetSuite.
- Configure and maintain workflows, approval paths, system settings, business configurations, saved searches, reports, and dashboards.
- Configure and maintain rate tables and pricing-related configurations where applicable.
- Support NetSuite releases, regression testing, validation activities, and post-release checks.
- Maintain application support documentation, configuration records, and operational procedures.
Application Support Operations
- Serve as the L2 escalation point for business application incidents and service requests.
- Investigate, troubleshoot, and resolve application-related issues within agreed service levels.
- Work with business users to understand issues, reproduce problems, and provide practical resolutions or workarounds.
- Coordinate with vendors, implementation partners, or L3 resources when escalation is required.
- Identify recurring issues and support root cause analysis, problem management, and knowledge article creation.
- Follow change management practices for approved configuration updates.
Security, Access, and Compliance Support
- Provision, modify, and deprovision user access across supported applications.
- Perform role and permission reviews to support access governance requirements.
- Ensure user access follows least-privilege principles and company standards.
- Support audit requests by providing evidence related to access, configuration, and support activity.
Enterprise Application and Integration Support
- Support integrated enterprise applications such as Salesforce, Workday, Boomi, finance systems, HR systems, procurement platforms, and other SaaS business applications.
- Monitor application integrations, interface health, scheduled jobs, and data flow issues.
- Troubleshoot integration failures, data mismatches, and synchronization issues in coordination with vendors or technical teams.
- Support testing activities for configuration, integration, and application changes.
- Use SuiteScript knowledge, where available, to troubleshoot and support existing scripts only. This role is not intended for custom NetSuite development.
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