Website:
merykh.com
Job details:
🚀 We’re Hiring |L3 - Cisco CVP IVR & Voice Bot Application Support Engineer
📌 Experience: 7 - 12+ Years
📍 Location: PAN India (Noida, Hyderabad, Mumbai, Gandhinagar)
🕐 Work Mode: Business hours with on-call/escalation support for 24x7 operations
🔑 Key Skills : Cisco CVP | Call Studio | VXML | Java | IVR | Voice Bot / Conversational AI | REST/SOAP APIs | SQL | UCCE/PCCE | ICM | CTI | NLU/NLP | Troubleshooting | ITIL
💼 Key Responsibilities
- L3 support and troubleshooting for Cisco CVP IVR applications.
- Develop and maintain Java custom elements/classes for CVP Call Studio.
- Troubleshoot VXML, IVR, Call Studio and backend integration issues.
- Support Voice Bot/IVA integrations, bot-to-agent handoff and context transfer.
- Work with platforms such as Dialogflow, Amazon Lex, Nuance or IBM Watson.
- Manage production incidents, RCA, releases and vendor escalations.
- Mentor L1/L2 teams and drive application stability.
📩 Interested candidates can share their updated resumes with us careers@merykh.com .
Click on Apply to know more.
