404 DM
Website:
404dm.net
Job details:
Job Title: Response Management Executive
Function: Online Reputation Management (ORM)
Type: Full-time | Remote
Compensation: ₹18,000 – ₹25,000/month (based on experience and English proficiency)
About the Role
We're hiring a Response Management Executive to monitor and manage online interactions across social media platforms and digital channels on behalf of our clients. This is a detail-oriented, communication-heavy role that requires someone who can represent brands professionally in written English.
What You'll Do
- Monitor comments, mentions, and messages across 100+ social media accounts daily
- Draft and publish timely, on-brand responses within defined TATs
- Flag escalations and route them appropriately
- Maintain response logs and trackers
- Coordinate with internal teams for approvals and guidance on sensitive interactions
What We're Looking For
- Strong written English — this is non-negotiable
- Comfortable working 7 days a week (rotational offs may apply)
- Basic proficiency in Microsoft Office (Word, Excel)
- Own laptop is mandatory
- Prior experience in social media, customer support, or community management is a plus
- Ability to work independently in a remote setup
Compensation & Setup
- ₹18,000 – ₹25,000/month based on experience and English proficiency
- Remote role
- Own laptop required
Click on Apply to know more.