Website:
rbl.bank.in
Job details:
Company Description RBL Bank is one of India’s fastest growing private sector banks, with a broad and expanding presence across the country. It delivers specialized financial services through six key business verticals, including Corporate & Institutional Banking, Commercial Banking, Branch & Business Banking, Retail Assets, and Treasury and Financial Markets Operations. The Bank serves over 15 million customers through a network of hundreds of branches and business correspondent outlets across 28 states and Union Territories. RBL Bank is listed on both the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE) under the symbol RBLBANK, offering a stable and reputable platform for career growth. Interested applicants can learn more about the Bank’s offerings and culture through its website and official blog.
Role Description The Relationship Manager Premium Accounts is a full-time, on-site role based at the RBL Bank branch in Daman. This role focuses on managing and growing relationships with premium banking customers, providing tailored financial solutions and ensuring a high level of service quality. Day-to-day responsibilities include onboarding new premium customers, conducting regular portfolio reviews, cross-selling and up-selling suitable banking products, and proactively addressing customer queries and concerns. The Relationship Manager will coordinate with internal teams to ensure smooth service delivery, monitor account performance, and adhere to regulatory and internal compliance standards. The role also involves tracking market and customer trends, identifying opportunities to deepen relationships, and contributing to branch business targets.
Qualifications
- Strong customer relationship management skills, with the ability to build trust, understand client needs, and maintain long-term engagement.
- Sales and cross-selling capabilities within banking or financial services, including experience with retail banking products and premium customer segments.
- Knowledge of banking operations, regulatory guidelines, and compliance processes relevant to retail and premium accounts.
- Solid communication and interpersonal skills, including the ability to present financial solutions clearly and handle customer issues effectively.
- Analytical and problem-solving skills to review account performance, identify opportunities, and address risks in customer portfolios.
- Ability to work collaboratively with branch teams, as well as independently to meet individual and branch-level business targets.
- Bachelor’s degree in Finance, Commerce, Business Administration, or a related field; postgraduate qualifications or certifications in banking/financial services are an advantage.
- Prior experience in relationship management or premium banking roles is highly preferred; familiarity with the local market in and around Daman is beneficial.
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