Website:
bandhan.bank.in
Job details:
Company Description Bandhan Bank is one of India’s fastest-growing private sector banks, established as a universal bank in 2015 with a strong commitment to financial inclusion. Guided by the principle of “Aapka Bhala, Sabki Bhalai,” the bank focuses on serving customers while creating a positive social impact, especially among semi-urban and rural communities. It offers a wide range of banking products and services, including loans, deposit accounts, internet and mobile banking, and ATM services across India. With nearly 6,400 banking outlets, a large and growing customer base, and a workforce of over 74,500 employees, Bandhan Bank is driven by a continuous desire to serve better and expand access to quality banking services.
Role Description The Retail Banking Specialist is a full-time, on-site role based in Ballia. This role involves assisting customers with opening and managing accounts, handling deposits and withdrawals, and providing information on suitable banking products and services. The specialist will build and maintain strong customer relationships, address service queries and issues, and ensure a smooth, efficient branch experience. Daily responsibilities include promoting retail banking offerings, supporting branch sales targets, processing routine transactions accurately, and adhering to regulatory and internal compliance guidelines. The role also requires close collaboration with branch colleagues to drive customer satisfaction and business growth.
Qualifications
- Strong Retail Banking and Finance skills, with knowledge of core banking products and services.
- Proficiency in Business Relationship Management to build and sustain long-term customer relationships.
- Excellent Communication and Customer Service skills to interact effectively with diverse customers.
- Attention to detail and accuracy in transaction processing and documentation.
- Ability to work in a fast-paced branch environment and meet service and sales objectives.
- Basic understanding of banking regulations, compliance standards, and risk awareness.
- Comfort with banking systems, digital channels, and MS Office tools.
- Bachelor’s degree in Commerce, Finance, Business Administration, or a related field preferred.
- Prior experience in retail banking or customer-facing financial services roles is an advantage.
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