The Sleep Company
Website:
thesleepcompany.in
Job details:
*Company: The Sleep Company (Comfort Grid Technologies Private Limited)*
*Location: Bangalore*
*Role Overview*
The Regional Retail Trainer is responsible for implementing and driving the retail training
strategy. This role will focus on enhancing the capabilities of our retail staff, promoting brand
standards, ensuring consistency in product knowledge, and improving sales performance. The
Regional Retail Trainer will work closely with store managers, staff, and leadership teams to
deliver effective training programs that elevate the overall customer experience and achieve
business objectives.
*Key Responsibilities*
*Training Development & Delivery*
• Conduct onsite and virtual training sessions for retail teams across the region, focusing on
product knowledge, customer service, sales techniques, and brand values.
• Develop and customize training content to align with regional needs, ensuring relevancy to
the specific market and store dynamics.
• Organize and lead regional training workshops, webinars, and one-on-one coaching
sessions.
*Retail Performance Support*
• Monitor and assess the effectiveness of training programs through feedback, quizzes, and
performance metrics.
• Work with regional leadership to identify knowledge gaps and areas of improvement within
the retail teams.
• Provide ongoing support to ensure continuous learning, development, and consistent
application of training.
*Coaching & Mentoring*
• Provide coaching to store managers and key staff members to foster skill development
and improve sales performance.
• Act as a mentor to new employees, guiding them through the onboarding process and
helping them acclimate to the company’s culture and expectations.
*Collaboration & Reporting*
• Collaborate with the National Training Manager and other HR/Training staff to align
training strategies with broader company goals.
• Provide regular reports on training progress, challenges, and outcomes to the National
Training Manager and regional leadership.
• Share best practices and success stories across regions to drive continuous improvement.
*Product Knowledge & Brand Advocacy*
• Ensure that all retail teams are thoroughly trained on The Sleep Company’s products,
enabling them to effectively communicate product features, benefits, and unique selling
points to customers.
• Champion brand values and customer service excellence in all training programs.
*Event & Retail Support*
• Participate in regional sales events, product launches, and special promotions, offering
training and support to retail staff as needed.
• Occasionally visit retail locations to observe staff performance and conduct refresher
training sessions.
Click on Apply to know more.