Website:
alfahadglobal.com
Job details:
Company Description AL Fahad Global Enterprises is a growing organization operating in the travel industry, offering services that support clients with their travel-related needs. The company focuses on delivering reliable, efficient, and customer-centered solutions that meet the expectations of both individual travelers and corporate clients. Team members are encouraged to contribute to continuous improvement and uphold high standards of service quality. Joining AL Fahad Global Enterprises provides an opportunity to work in a structured environment with clear processes, where quality and accuracy are highly valued.
Role Description The Quality Control role in the travel industry is a full-time, on-site position based in Gurugram. This role involves reviewing travel bookings, itineraries, and related documentation to ensure accuracy, compliance with company policies, and adherence to client requirements. The Quality Control professional will check ticket details, fares, and schedules, verify that reservations align with contracted terms, and identify discrepancies or errors before final confirmation. The role also includes coordinating with operations and customer service teams to resolve issues, maintaining quality checklists and reports, and suggesting process improvements to enhance service reliability. The position requires consistent attention to detail, timely completion of quality checks, and adherence to established workflows and performance standards.
Qualifications
- Minimum 1 year of experience in Quality Control or a similar function specifically within the travel industry.
- Strong attention to detail, accuracy in reviewing data, and ability to identify and correct errors in bookings, tickets, and itineraries.
- Familiarity with travel industry processes, such as reservations, ticketing, fare rules, and basic knowledge of travel management systems.
- Effective communication skills to collaborate with operations, customer service, and other internal teams and to document issues clearly.
- Basic analytical and problem-solving skills to interpret information, detect inconsistencies, and propose practical solutions.
- Ability to work on-site in Gurugram on a full-time basis, with reliability in meeting deadlines and handling repetitive tasks with consistency.
- Relevant educational background in travel, hospitality, business, or a related field is preferred.
- Professional, ethical conduct and a commitment to maintaining high standards of service and quality.
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