Website:
nicmar.ac.in
Job details:
Inside Sales Executives (Tele-callers) Number of Positions: 2
Location: NICMAR , Mumbai
Reporting to: Lead Sales & Marketing
Job Purposeand Objective:
The Inside Sales Executive (Telecaller) at NICMAR will be responsible for driving studentenrolments by actively engaging with leads through phone calls, follow-ups, and strategic communication. The primary objective is to convert leads into applicants, ensure their participation in entrance exams, and ultimately secure admissions. This role is crucial in building and maintaining a strong lead funnel, directlycontributing to NICMAR’sgrowth in student registrations.
Key Result Areas (KRAs):
- Lead Engagement and Conversion:
- Conduct rigorous callingto engage with leads from the lead bank.
- Effectively communicate NICMAR’s value proposition to prospective students.
- Drive conversions from leads to applications and final admissions through consistent follow-ups.
- Follow-up and Relationship Building:
- Ensure timely and persistent follow-ups with all leads to maintainhigh engagement levels.
- Build strong relationships with prospective studentsto understand their needs and address any concerns.
- Assist students in navigating the application and admission process,providing necessary guidance and support.
- Entrance Exam Participation:
- Persuade and ensure maximumparticipation of prospective students in NICMAR’sentrance exams.
- Track and followup with applicants to confirmtheir exam participation.
- Address any queries or obstacles that may hinderparticipation in the exams.
- Lead Funnel Management:
- Maintain and manage a structured lead funnel to track the status of each lead.
- Regularly updatethe CRM system with lead information, call notes, and follow-up details.
- Analyze funnel data to identify trends,challenges, and opportunities for improving conversion rates.
- Target Achievement:
- Meet or exceed daily,weekly, and monthlycall and conversion targets.
- Consistently strive to improvepersonal performance metricsrelated to lead engagement and conversions.
- Work closely with the sales and admissions teams to align efforts and achieve overall enrollment goals.
- Reporting and Feedback:
- Provide regular reportson call activity, lead status,and conversion rates to the sales manager.
- Offer feedback on the quality of leads and suggest improvements to the lead generation process.
- Participate in team meetingsto discuss challenges, share insights, and contribute to the development of sales strategies.
Experience Requirements:
- Experience: 3 to 5 yearsof experience in Inside Sales,Telecalling, or a similar role,with a proven track record of driving business through calling and follow-ups, in EdTech or Higher Education Industry.
- Skills: Strong communication and persuasion skills,ability to handle objections, proficiency in CRM systems, and a goal-oriented approach to sales.
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