Website:
tickoradesk.com
Job details:
Company Description TickoraDesk is a next-generation customer support platform that helps growing teams manage, resolve, and delight their customers through intelligent AI automation and intuitive design. The platform unifies ticketing, lead management, and team collaboration into a seamless experience, reducing manual work for support teams. Every feature is designed to simplify workflows so teams can focus on building meaningful customer relationships rather than administrative tasks. More than a traditional helpdesk, TickoraDesk serves as the core of support operations, turning complex customer queries into streamlined success stories.
Role Description The Product Sales Specialist is a full-time remote role responsible for driving adoption and growth of TickoraDesk’s platform among new and existing customers. Day-to-day activities include qualifying leads, delivering product demos, understanding customer needs, and positioning TickoraDesk’s solutions to address support and operational challenges. The role involves collaborating with customer success and marketing teams, managing sales pipelines, preparing proposals, and supporting contract negotiations. The Product Sales Specialist will also track performance metrics, provide feedback on product improvements based on customer conversations, and contribute to sales strategies that expand market presence.
Qualifications
- Strong Communication skills, including clear presentation, active listening, and concise written communication.
- Customer Service and Account Management experience, with a focus on building long-term, trust-based relationships.
- Sales and Sales Operations skills, including pipeline management, CRM usage, forecasting, and deal progression.
- Proven ability to understand SaaS products and translate technical features into business value for customers.
- Experience working in or with support, customer success, or operations teams is highly beneficial.
- Comfort working in a remote, fast-paced environment with cross-functional collaboration.
- Bachelor’s degree in Business, Marketing, Communications, or related field, or equivalent practical experience.
- Prior experience in B2B software or customer support tools is a plus.
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