MakeMyTrip
Website:
makemytrip.com
Job details:
Role: Product Manager
Level : RL3/RL4
Location: Gurgaon
About The Function
The Product Management function at MakeMyTrip sits at the core of how we build, scale, and reimagine travel. By bringing together technology, data, design, and business insight, it creates seamless experiences for millions of travelers across discovery, personalization, payments, and loyalty.
Our PM teams act as mini-CEOs — shaping strategy, translating insights into impact, and pushing the boundaries of travel tech to make MMT a truly product-first organization.
Within this, MyPartner focuses on empowering travel agents to serve their customers and grow their businesses. The Platforms team builds shared capabilities and experiences across web and app, making it easier for agents to discover relevant offerings, engage with MyPartner, and access value through loyalty and personalization.
About The Role
The Product Manager role at MyPartner Platforms is centered on building an intuitive and engaging platform that helps travel agents run and grow their businesses. The incumbent will own shared platform experiences across modalities, drive agent activation and retention, and lead the agent loyalty and personalization charters.
The role requires a deep understanding of travel agent workflows and the ability to translate agent and business needs into scalable product solutions. The Product Manager will create connected experiences across web and app, adapting journeys to how agents use each channel.
The Product Manager will work closely with MyPartner Demand, Revenue, and Product Management teams to align platform priorities with business objectives and deliver a cohesive agent experience across travel offerings.
What You’ll Be Doing
- Own the platform roadmap: Define and prioritize shared platform initiatives aligned with travel agent needs, business goals, and long-term scalability.
- Shape experiences across web and app: Build connected agent journeys, tailoring navigation, discovery, and engagement to how agents use each modality.
- Own agent loyalty: Evolve the loyalty program, making benefits easy to understand and use, and strengthening agent participation and retention.
- Improve activation and repeat usage: Identify friction in onboarding and early usage, helping new agents reach their first booking and existing agents build sustained engagement.
- Build shared platform capabilities: Own common capabilities such as account management, navigation, and communication that support agents across travel offerings.
- Bring agent insights into product decisions: Engage with agents across business sizes and levels of digital adoption, combining their feedback with usage data to identify unmet needs.
- Drive personalization: Tailor discovery, recommendations, and communication to agents’ preferences, behavior, and business needs.
Qualification & Experience
- Management graduate from a reputed institute with 2-5 years of experience in a consumer-facing, technology-enabled business or product environment.
- Strong analytical, problem-solving, and stakeholder management skills.
- Proven ability to thrive in a fast-paced, cross-functional environment.
- Experience with B2B platforms, partner ecosystems, marketplaces, or transactional products is preferred
Key Success Factors for the Role
- Customer Centricity: A deep understanding of travel agents’ needs and a commitment to making their everyday work simpler and more productive.
- Ownership & Execution: The ability to take a problem from discovery through launch and iteration, with accountability for outcomes.
- Platform Thinking: The ability to identify common needs across travel offerings and build reusable capabilities that support long-term growth.
- Experience Design: The ability to create intuitive, connected journeys across modalities, tailored to agents’ needs and usage context.
- Growth & Engagement Orientation: A focus on delivering recurring value through activation, loyalty, personalization, and sustained platform usage.
- Analytical Rigor: A structured, data-driven approach to prioritization, experimentation, and decision-making.
- Innovation & Agility: A willingness to test ideas, learn quickly, and adapt to evolving agent and business needs.
- Communication & Influence: The ability to articulate product direction, explain trade-offs, and align teams around shared outcomes.
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