Radtel India Pvt Ltd.
Website:
radtelindia.com
Job details:
Job Description – Pre-Sales Specialist
Company: Shrivasa Realty & Developers
Department: Sales & Marketing
Location: Raja Rajeshwari Nagar, Bangalore
Reporting To: Sales Manager / Head – Sales
Job Summary
The Pre-Sales Specialist will be responsible for managing customer enquiries, understanding customer requirements, providing initial project information, nurturing leads, and coordinating with the sales team to ensure successful conversion of prospects into site visits and potential bookings. The role requires excellent communication skills, strong follow-up abilities, and a customer-focused approach.
Key Responsibilities
1.Lead Management & Customer Interaction
- Handle inbound leads received through calls, websites, social media, online portals, and other marketing channels.
- Contact prospective customers and understand their property requirements, budget, and preferences.
- Provide accurate information about projects, locations, amenities, pricing, payment plans, and offers.
- Qualify leads based on customer interest, budget, and buying potential.
- Maintain professional communication with customers throughout the pre-sales journey.
2.Follow-up & Conversion Support*
- Conduct regular follow-ups with prospective customers through calls, WhatsApp, and emails.
- Maintain proper records of enquiries, customer conversations, follow-up status, and site visit schedules.
- Ensure maximum conversion of leads into site visits.
- Coordinate with Property Sales Consultants for customer handover and further discussions.
- Track customer feedback and update the sales team.
3.Customer Relationship Management
- Build and maintain positive relationships with prospective customers.
- Address customer queries and provide timely responses.
- Ensure a smooth customer experience from enquiry stage to site visit.
- Maintain confidentiality of customer information and company data.
4.Reporting & Coordination
Prepare daily and weekly reports on:
- New enquiries received
- Calls made
- Customer follow-ups
- Site visits scheduled
- Lead conversion status
- Update CRM systems and maintain accurate customer databases.
- Coordinate with Marketing, Sales, CRM, and Project teams.
Required Skills & Qualifications
- Graduate degree preferred.
- Prior experience in real estate pre-sales, tele-sales, customer support, or inside sales is preferred.
- Excellent verbal communication and interpersonal skills.
- Strong convincing and negotiation abilities.
- Good follow-up and relationship-building skills.
- Basic knowledge of CRM software and MS Office.
- Ability to work with sales targets and deadlines.
- Positive attitude and customer-oriented approach.
Key Performance Indicators (KPIs)
- Number of leads contacted.
- Follow-up effectiveness.
- Quality of leads generated.
- Site visits scheduled.
- Lead conversion ratio.
- Customer response time.
- Accuracy of CRM updates and reports.
Preferred Candidate Profile
- Good communication skills in English and local languages.
- Real estate industry experience will be an advantage.
- Ability to handle multiple customer interactions efficiently.
- Self-motivated, disciplined, and target-driven.
Click on Apply to know more.