About the role
Job Summary
Praxien is seeking a proactive and technically competent Relationship Manager with a Mechanical Engineering background to serve as the primary interface between customers and Praxien's delivery teams. The role requires a strong blend of customer relationship management, program coordination, and technical understanding of automotive engineering services.
The ideal candidate will be responsible for managing customer engagements, understanding technical requirements, coordinating with engineering teams, ensuring timely project execution, addressing customer concerns, and identifying opportunities for business growth.
Key Responsibilities
Customer Relationship Management
• Act as the single point of contact (SPOC) for assigned automotive customers.
• Build and maintain strong relationships with customer engineering, purchasing, and program management teams.
• Conduct regular customer reviews and provide project status updates.
• Understand customer expectations and proactively address concerns to ensure high customer satisfaction.
Technical Coordination
• Gather and clarify technical requirements from customers.
• Coordinate closely with Praxien's Mechanical Engineering, CAE, CAD, BIW Fixture Design, Product Development, Validation, and Manufacturing Engineering teams.
• Facilitate communication between customers and delivery teams to ensure alignment on project objectives and deliverables.
• Support technical discussions, project reviews, and engineering change management activities.
Program & Delivery Management
• Track project schedules, milestones, risks, and deliverables.
• Monitor project health and escalate issues appropriately.
• Support resource planning and project prioritization.
• Ensure on-time delivery, quality compliance, and customer satisfaction.
Business Growth & Account Management
• Identify opportunities for additional engineering services within existing accounts.
• Support proposal preparation, effort estimation, and commercial discussions.
• Work closely with Business Development and Delivery teams to expand customer engagements.
• Contribute to account growth, customer retention, and revenue generation.
Reporting & Governance
• Prepare weekly and monthly customer status reports.
• Organize governance meetings and review project KPIs.
• Maintain project documentation, action trackers, and customer communication records.
Required Qualifications
• Bachelor's Degree in Mechanical Engineering.
• 5+ years of experience in Automotive Engineering Services, Program Management, Project Coordination, Account Management, or Customer Relationship Management.
• Strong understanding of automotive product development processes.
• Experience working with OEMs, Tier-1 Suppliers, Automotive Engineering Service Companies, or GCCs.
• Excellent communication and stakeholder management skills.
• Ability to understand engineering drawings, CAD models, manufacturing processes, and product development workflows.
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