Key Responsibilities
Account Support & Client Servicing
- Support day-to-day management of client accounts under guidance from senior team members.
- Act as a point of contact for routine client queries and coordination.
- Build a working understanding of each client's business, objectives and requirements.
- Maintain consistent, professional communication with clients.
Campaign & Delivery Support
- Help translate client briefs into campaign plans, timelines and requirements.
- Coordinate with internal partnership, creator, operations and analytics teams for smooth delivery.
- Track campaign progress and flag issues or delays proactively.
- Ensure timelines, reporting and basic commercial commitments are met.
Reporting & Analysis
- Assist in tracking revenue, GMV, campaign performance and other key metrics.
- Support the creation of weekly/monthly reports and reviews.
- Help identify basic trends or gaps in campaign performance.
Coordination & Documentation
- Maintain trackers, action items and follow-ups for assigned accounts.
- Coordinate across internal teams to resolve day-to-day issues.
- Escalate risks or client concerns to senior team members when needed.
Candidate Profile
- 3 to 5 years of experience in account management, client servicing, customer success or a related field.
- Good to have experience of Influencers, influencer marketing or affiliate marketing.
- Basic understanding of e-commerce, D2C, or digital marketing is a plus.
- Good communication skills, both written and verbal.
- Detail-oriented with strong organizational and follow-through skills.
- Comfortable working with data, spreadsheets, and basic reporting.
- Eagerness to learn, take initiative, and grow within a fast-paced environment.
- Ability to manage multiple tasks and coordinate with different teams.
Preferred Background
- E-commerce, marketplace, or quick-commerce businesses
- Creator economy, affiliate commerce, or digital marketing companies
- Client servicing or coordination roles in startups or agencies
What Success Looks Like
Within the first six months, the Account Manager should be able to:
- Independently handle routine client communication and coordination.
- Support campaign execution with minimal supervision.
- Maintain accurate trackers, reports, and documentation.
- Build a foundational understanding of client accounts and internal processes.
- Take on increasing ownership of tasks, moving toward independent account handling.
