Value4Brand
Website:
value4brand.com
Job details:
Value4brand is a leading Digital marketing and ORM Agency based out of New Delhi and looking to hire ORM Executives for the company. Interested candidates can share their resume at hr@value4brand.com
Responsibilities
- Monitoring and addressing real-time negative responses in real time.
- Ensuring all comments, mentions, Tweets , reviews and news etc are tracked on all social media platforms in real time.
- Coordinating with internal teams to ensure timely delivery on daily monitoring reports, press release trackers.
- Should be able to manage a tight grip of the ORM operations.
- Escalate to relevant stakeholders. Manager trackers, send reminders, close loop with stakeholders.
- Report and coordinate with the respective team to get a resolution for all the complaints/queries and ensure that the response received from the customer service team is posted back on the relevant digital channels within TAT
- To work on Social Media Listening Tools.
- To be proactive and report the mentions in real time.
Qualifications
- Bachelor's degree or equivalent experience
- 3 - 4 years' prior industry related business development experience
- Strong communication and interpersonal skills
- Proven knowledge and execution of successful development strategies
- Focused and goal-oriented
- Should have the social media listening tools knowledge
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