Statiq
Website:
statiq.in
Job details:
Why Statiq?
Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as one of the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator, a Silicon Valley based accelerator program.
About the Role:
We are looking for a proactive and execution-focused professional to oversee the day-to-day operations and overall performance of Statiq’s EV charging hub in Mahipalpur. This role will be responsible for ensuring smooth hub operations, high charger availability, site readiness, customer experience, and effective coordination with field service teams, vendors, and internal stakeholders. You will closely monitor operational performance, proactively identify and resolve on-ground issues, coordinate preventive and corrective maintenance, and ensure the hub consistently meets defined service and operational standards. The ideal candidate should bring strong operational ownership, problem-solving capabilities, and the ability to manage multiple stakeholders in a fast-paced, customer-facing environment.
RESPONSIBILITIES:
- Own and manage day-to-day operations of the assigned EV charging hub to ensure seamless and reliable functioning.
- Monitor charger availability, uptime, operational status, and overall hub performance on a regular basis.
- Identify operational issues proactively and coordinate with field service, Network Reliability, and technical teams for timely resolution.
- Coordinate preventive and corrective maintenance activities to minimize charger downtime and improve asset reliability.
- Manage on-ground hub requirements including security, housekeeping, facility upkeep, and site readiness.
- Coordinate with vendors, service partners, and on-site manpower to ensure adherence to defined operational and service standards.
- Monitor customer experience at the hub and ensure queries, complaints, and escalations are addressed promptly.
- Act as the primary point of coordination for operational issues and escalations related to the assigned hub.
- Track incidents, breakdowns, pending actions, and recurring issues and drive them through to closure.
- Conduct regular site inspections to identify infrastructure, safety, maintenance, and operational gaps.
- Ensure adherence to operational SOPs, safety standards, site guidelines, and compliance requirements.
- Maintain accurate operational logs, incident records, maintenance trackers, and hub performance reports.
- Track key operational metrics including charger uptime, downtime, issue resolution timelines, and service performance.
- Coordinate with cross-functional teams including Network Reliability, Field Service, Operations, Tech, and other stakeholders to ensure smooth hub functioning.
- Monitor vendor and service partner performance and ensure timely completion of assigned activities.
- Identify recurring operational challenges and recommend process improvements to enhance hub efficiency, reliability, and customer experience.
- Support initiatives aimed at improving charger utilization, operational efficiency, and overall hub performance.
WHAT ARE WE LOOKING FOR?
- 3+ years of experience in Hub Operations, Site Operations, Infrastructure Operations, Facility Management, Field Operations, Service Operations, or a related role.
- Bachelor’s degree in Engineering, Operations, Business Administration, Facility Management, or a related discipline.
- Strong experience managing day-to-day operations at a physical site, facility, hub, or customer-facing operational location.
- Ability to coordinate effectively with field teams, vendors, service partners, and multiple internal stakeholders.
- Good understanding of preventive and corrective maintenance processes and operational issue management.
- Strong problem-solving skills with the ability to identify issues, prioritize actions, and drive timely resolution.
- Strong stakeholder management and escalation-handling capabilities.
- Comfortable working with operational dashboards, trackers, reports, and MS Excel.
- Strong communication and interpersonal skills with a customer-focused approach.
- High ownership mindset with strong execution and follow-up discipline.
- Ability to work independently and manage multiple operational priorities in a fast-paced environment.
- Willingness to be present at the hub and manage on-ground operational requirements as needed.
- Prior experience in EV charging infrastructure, mobility, automotive, fuel retail, Telecom, energy, facility management, or other infrastructure-driven industries will be preferred.
WHAT'S IN IT FOR YOU?
- Generous Leave Policy: Benefit from a comprehensive leave policy for work-life balance.
- Excellent Office Facilities: Work in a modern and well-equipped office space.
- Learning and Development Opportunities: Access ongoing professional growth programs.
- Quarterly Team Outings: Engage in team-building activities and outings.
- Dynamic and Supportive Team: Collaborate with talented and supportive colleagues.
Click on Apply to know more.
