Rassense Private Limited
Website:
rassense.com
Job details:
Unit Operations Manager (Assistant Manager / Unit Manager / Senior Unit Manager)
Location: Noida, Uttar Pradesh, India
Experience: 7–12 years
About the Company
Rassense Private Limited is an India-based food and beverage services company focused on delivering innovative workplace food experiences. The company combines food service expertise with technology and AI-enabled tools to improve quality, consistency, and customer satisfaction. Rassense aims to provide food service solutions across sectors and geographies while maintaining a strong connection with Indian production communities and Farmer Producer Organizations. Its operating philosophy, “Together is More,” reflects collaboration among employees, clients, and partners. The company values ethics, quality, trust, transparency, and shared growth, using these principles to build long-term partnerships. As Rassense continues to expand, its teams contribute to scalable operations, stronger client relationships, and dependable service delivery across workplace food environments.
About the Role
The Unit Operations Manager will own catering performance for assigned workplace food service units in Noida. The same core JD applies across Assistant Manager, Unit Manager, and Senior Unit Manager levels, with scope based on unit size, team strength, and client complexity. Success means consistent food quality, safe and timely service, disciplined cost control, compliant operations, and satisfied customers and clients. The role combines daily operating control, team leadership, financial management, planning, and stakeholder communication. The ideal candidate is a decisive, results-focused catering professional who uses clear routines, data, and accountability to improve unit performance.
Key Responsibilities
- Own daily catering operations through service plans, quality controls, and shift reviews that deliver safe, timely, and consistent customer experiences.
- Lead unit teams through workforce planning, coaching, clear targets, and performance follow-up that improve productivity and accountability.
- Manage budgets, food costs, labor deployment, wastage, and variances to protect margins while maintaining quality and satisfaction.
- Maintain strong client and customer relationships through regular communication, transparent reporting, and effective issue resolution.
- Ensure food safety, hygiene, quality, and company standards through audits, checklists, and corrective action tracking.
- Coordinate menus, supplies, equipment, capacity, and contingencies to keep operations ready for changing volumes and client needs.
- Use MS Office and operational data to monitor trends and drive improvements in cost, service, satisfaction, and team performance.
Essential Skills & Technologies
- Seven or more years of food industry or contract catering experience, with ownership of teams, service standards, and client-facing operations.
- Strong financial understanding covering budgets, food cost, labor planning, wastage, variance analysis, and profitability improvement.
- Sound decision-making and problem-solving skills, especially when managing service disruptions, customer concerns, and operational risks.
- Excellent communication skills with customers, clients, colleagues, vendors, and team members.
- Strong working knowledge of MS Office, especially Excel and PowerPoint, for reporting, analysis, and performance reviews.
- Practical knowledge of catering operations, food safety, hygiene, inventory, procurement coordination, and compliance.
Additional Plus
- Experience managing workplace cafeterias, institutional catering contracts, or multiple food service units.
- Training or certification in food safety, hospitality operations, quality management, or workplace catering.
- Exposure to digital operations, inventory, workforce, ERP, dashboard, or customer feedback systems.
What You'll Bring
- A hands-on, commercially aware approach that balances customer experience, food quality, team performance, compliance, and financial discipline.
- The confidence to lead teams, set standards, make timely decisions, address performance gaps, and build ownership.
- Strong client communication and relationship management skills that support issue resolution and stakeholder trust.
- Structured planning and follow-through, using reviews, checklists, budgets, MS Office, and data to deliver measurable improvements.
Why Join Us
At Rassense, you will help improve workplace food service in India by connecting operational excellence, technology, and customer-focused delivery. This role offers direct ownership of catering performance, including quality, service reliability, financial results, client satisfaction, and team capability. You will work with employees, clients, partners, and internal stakeholders in a collaborative environment guided by the belief that “Together is More.” Rassense values ethics, transparency, quality, shared growth, and long-term relationships. As the company expands across sectors and geographies, your work will support stronger operating systems and dependable client partnerships. The role provides meaningful leadership responsibility and the opportunity to grow with a domestically owned food services company focused on innovation and sustainable business impact.
What We Offer
- Leadership responsibility for workplace catering operations, service quality, customer satisfaction, team performance, and business results.
- A collaborative culture built around trust, transparency, ethics, quality, and shared growth.
- Competitive compensation aligned with the appointed Assistant Manager, Unit Manager, or Senior Unit Manager level.
- Exposure to technology-led food service initiatives and expanding workplace operations.
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