Delhivery
Website:
delhivery.com
Job details:
Operations Trainer
The role will oversee the operations related training for different functions First Mile, MidMile,
LastMile, FTL Operations, LTL Operations. The core focus will be on performance related
metricstraining, job role related scheduled curriculum training and induction training. The role
alsodemands superior analytics acumen to identify areas / facilities which require extra
emphasis ontraining. The Manager Training will research, design, develop, deliver, and
evaluates traininginitiatives that promote people capabilities throughout the organization. This
role also monitor theeffective roll out of training via 300+ Ops Coaches in the network.
Oversee the training team of Delhivery Academy by ensuring all the trainers achieve the
KPIs setby the organization.
Plans and coordinates all onsite and virtual training activities of the Ops staff (frontline to
middle-management) to include resource, calendar and venue coordination, facilitator
preparation, material preparation and/or other logistics related items. Ensures training records
are maintained.
Designs and delivers training - both face to face and virtual training within time and
budgetconstraints. Working with stakeholders and subject matter experts (SME's) to make
the trainingmore relevant to the business objective.
Monitors and evaluates training programs effectiveness, success, and outcome periodically.
Plan, conduct and oversee Ops metric focused on-the-job coaching and scheduled training
toimprove the performance of Ops facilities First Mile, Middle Mile, Last Mile, Returns, FTL
Ops, LTLOps, Fulfillment Ops.
Manages and oversees the learning management system (LMS) learning experience; analyzelearner performance and engagement. Work with team to enact any needed improvements orchanges needed.
Conducts effective induction and orientation sessions.
Communicates with key stakeholders to obtain knowledge and understanding of business needsand operations.
Other duties and responsibilities as determined by Head Delhivery Academy
Travel extensively (PAN India) to various Delhivery facilities as and when required
Interactionswith Internal and External Stakeholders - This role will interact with both internal
and externalgroups. Responsibilities are multi-faceted, working with Ops Functional and
Regional Heads, AcademyContent Team, Control Tower Team, Tech, Data Teams, third party
e-Learning Platform providers, National Skill Development Council etc.
Click on Apply to know more.