Matrimony.com Limited
Website:
matrimony.com
Job details:
About Matrimony.com Ltd.
Matrimony.com Ltd. provides online matchmaking and wedding services through brands including BharatMatrimony, CommunityMatrimony, EliteMatrimony, WeddingBazaar and Mandap.com. The company helps individuals find their life partners and supports couples and families with their wedding planning needs.
About the Wedding Gift Box Initiative
The Wedding Gift Box (WGB) initiative brings together partner brands to offer exclusive benefits to soon-to-be-married customers across wedding shopping, travel and related needs. Through doorstep delivery and customer engagement, the initiative also connects customers with WedAssist services.
About the Role
We are looking for an energetic, detail-oriented Operations Manager to manage end-to-end fulfilment, logistics and operational support for partner-brand monetisation across the Wedding Gift Box programme.
The role carries accountability for city-level team performance, delivery turnaround times, inventory availability and generating WedAssist leads through gift box deliveries. You will oversee the journey from stockroom to customer doorstep and onward to WedAssist engagement across all operational cities.
Key Responsibilities
1. Operations and Logistics Planning
- Plan and execute city-wide gift box deliveries based on daily customer consent lists.
- Ensure strict adherence to agreed delivery turnaround times (TAT).
- Maintain clean storage facilities and proper handling standards for all physical inventory.
2. Team Recruitment, Training and Leadership
- Recruit, train and manage City Team Leaders / Assistant Managers, with one position per operational city.
- Hire, train and upskill telecallers and delivery associates.
- Drive city-level team performance and delivery productivity.
- Ensure delivery teams introduce and pitch WedAssist services immediately after successful gift box deliveries.
3. Inventory and Supply Chain Control
- Track daily stock levels of gift box contents and physical brand coupons.
- Define reorder levels and plan replenishment to prevent stock-outs.
- Plan packaging labour requirements in advance, working backwards from delivery schedules.
- Ensure gift box items and coupons are available to support uninterrupted fulfilment.
4. Partner Brand Coordination and Revenue Tracking
- Track gift box voucher and coupon redemptions by source.
- Share delivery proofs and performance metrics with partner brands to facilitate timely vendor payouts.
- Support partner-brand monetisation through accurate delivery and redemption tracking.
5. Customer Escalation and Feedback Management
- Resolve delivery-related customer escalations within 24 hours.
- Collect customer feedback during or after delivery to improve the customer experience.
- Coordinate the collection of customer video testimonials to support marketing activities.
Key Performance Indicators
- Delivery fulfilment rate: Delivered boxes against the total eligible customer list.
- TAT adherence: Percentage of deliveries completed within the target timeline.
- Rejection rate: Percentage of failed or rejected deliveries.
- Redemption rate: Source-wise voucher and coupon redemptions.
- Lead generation and conversion: WedAssist leads generated by delivery teams and the resulting conversions.
- Manpower productivity: Deliveries completed per associate per day.
Candidate Qualifications and Requirements
- Proven track record in logistics, e-commerce fulfilment or last-mile delivery operations.
- Proficiency in CRM systems, lead flow management and pending-order tracking.
- Exceptional organisational, multitasking and interpersonal communication skills.
- Ability to manage teams and coordinate delivery operations across multiple cities.
- A passion for the wedding industry and delivering a positive customer experience.
- Strong attention to detail and commitment to maintaining budget discipline.
- Flexibility to adapt to peak wedding-season demands and operational schedules.
How to Apply
- Interested candidates with relevant experience can apply through LinkedIn.
Click on Apply to know more.
