WAR WAYS
Website:
warways.in
Job details:
Company Description WAR WAYS is a fast-growing shipping and logistics firm specializing in freight forwarding services for domestic and international clients. The organization is focused on efficient, reliable movement of goods across borders, supporting businesses in managing complex logistics needs. As the company expands, WAR WAYS is investing in strong customer service and operational processes to enhance client experience. Team members join a dynamic environment with opportunities to contribute to operational excellence and long-term growth.
Role Description The Customer Service Operations Manager is a full-time role based in Chennai. This role oversees day-to-day customer service operations, ensuring timely responses to client inquiries, effective handling of escalations, and consistent delivery of high service standards. The manager will coordinate with logistics and freight forwarding teams to resolve operational issues, monitor service performance, and optimize processes to improve customer satisfaction. Responsibilities include managing customer service staff, setting service metrics, preparing performance reports, and implementing best practices in communication and issue resolution. The role also involves collaborating with leadership to refine policies, support training initiatives, and contribute to continuous improvement in overall operations.
Qualifications
- Strong skills in Customer Service Operations and Operations Management, with experience overseeing day-to-day service delivery.
- Proficiency in Customer Service Management and managing service workflows.
- Demonstrated focus on Customer Satisfaction and Customer Service, with a track record of improving client experience.
- Experience in shipping, logistics, or freight forwarding operations is mandatory.
- Excellent communication, problem-solving, and conflict resolution skills.
- Ability to analyze service metrics, prepare reports, and implement data-driven improvements.
- Comfort working in a hybrid setup based in Chennai, with strong time management and self-organization.
- Bachelor’s degree in Business, Logistics, Operations Management, or a related field preferred.
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