Job Description
Position: E-Commerce Operations Executive
Department: Operations
Reports To: Operations Head
Role Overview:
We are looking for a detail-oriented and responsible E-Commerce Operations Executive to manage day-to-day e-commerce orders, marketplace coordination, white-label D2C orders, order processing, data updates and dispatch operations.
The candidate will be responsible for ensuring that orders received through Amazon, Flipkart, D2C brands and other e-commerce channels are processed accurately and dispatched on time.
Key Responsibilities
1. E-Commerce Order Management
* Receive and process orders from various e-commerce platforms.
* Verify order details, SKUs, quantities, addresses and delivery requirements.
* Ensure orders are processed within the defined timeline.
* Track pending, processed, packed and dispatched orders.
2. D2C / White-Label Orders
* Handle orders received from D2C brands for white-label products.
* Coordinate with the production and packing teams for order fulfilment.
* Maintain SKU-wise and customer-wise order records.
* Ensure correct branding, labelling and packing requirements are followed.
3. Amazon & Flipkart Coordination
* Coordinate daily with Amazon and Flipkart for order pickups.
* Generate and manage shipping/pickup documentation.
* Coordinate with logistics/courier partners regarding pickup schedules.
* Follow up on missed, delayed or failed pickups.
4. Pick & Label Generation
* Generate pick lists and shipping labels accurately.
* Ensure the correct label is matched with the correct order/product.
* Maintain proper documentation and records of generated labels.
5. Pick, Pack & Dispatch
* Organise the daily Pick → Pack → Label → Dispatch workflow.
* Coordinate with warehouse/packing staff to ensure orders are packed correctly.
* Check product quantity, SKU and packaging before dispatch.
* Ensure all orders are ready for scheduled pickup.
6. Data Management & Updation
* Update order status and dispatch details in ERP/Excel/Google Sheets/e-commerce portals.
* Maintain daily order and dispatch reports.
* Update inventory/order-related data accurately.
* Reconcile orders processed vs. orders dispatched.
7. Issue Resolution
* Identify discrepancies in orders, labels, inventory or shipping details.
* Coordinate with internal teams to resolve issues quickly.
* Escalate critical delays or order issues to the reporting manager.
Candidate Requirements
* 1–3 years of experience in E-Commerce Operations / Order Processing / Warehouse Operations / Marketplace Management preferred.
* Experience handling Amazon & Flipkart seller portals will be an advantage.
* Good knowledge of MS Excel / Google Sheets.
* Good computer and data-entry skills.
* Strong attention to detail.
* Ability to coordinate with multiple teams and logistics partners.
* Good communication and follow-up skills.
* Ability to work in a fast-paced environment.
Key Performance Indicators (KPIs)
* Order processing accuracy
* Same-day order processing
* On-time dispatch percentage
* Pickup success rate
* Label/order mismatch rate
* Data accuracy
* Pending order ageing
* Order-to-dispatch turnaround time
