Operations Executive- Customer Service in Noida, Noida
Astrotalk
- Location
- Noida, Uttar Pradesh, India
- Job type
- Full-time
About the role
Astrotalk
Website:
astrotalk.com
Job details:
Key Responsibilities-
- Handle customer queries and concerns through calls, chats, and emails in a professional and courteous manner.
- Understand customer requirements and concerns, and provide appropriate solutions or guidance.
- Escalate complex or unresolved issues to the relevant team for timely resolution.
- Ensure prompt responses and follow up with customers until their concerns are fully resolved.
- Maintain accurate records of customer interactions, queries, and resolutions for effective tracking and reporting.
About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.
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