NMS Consultant
Website:
nmsconsultant.com
Job details:
Key Responsibilities :
Administration & Operations
▪ Administer, configure, customize and maintain the tools ensuring high availability and optimal
performance.
▪ Manage and operate the entire toolset — including deployment, configuration, dashboards and integrations.
▪ Monitor tool performance, apply patches and upgrades, and handle capacity planning.
▪ Conduct regular health checks, system audits and license management.
SME, Integration & Insight
▪ Act as a subject matter expert (SME) for IT Operations Tools and APM, ensuring alignment with ITIL processes — Incident, Problem, Change and CMDB.
▪ Apply integration knowledge with other tools for end-to-end observability and event correlation.
▪ Develop, customize and manage dashboards, reports and alerts to provide actionable insights to business and IT stakeholders.
▪ Support the design, architecture and expansion of monitoring solutions to cover changes in application or infrastructure.
Automation, Support & Governance
▪ Automate workflows and routine administration tasks, including monitoring, using scripting (Shell, PowerShell).
▪ Provide L3 / L4 support for tools-related incidents, problems and escalations.
▪ Act as the single point of contact for tool-related escalations.
▪ Ensure compliance with security and audit requirements in tools configuration, access management and data handling.
▪ Collaborate with application, infrastructure and network teams to improve monitoring coverage, root-cause
analysis and proactive issue resolution.
▪ Create and maintain knowledge base articles, SOPs and documentation for operational excellence.
Required Skills & Experience :
▪ B.Tech / MCA with 5+ years of relevant IT project experience.
▪ Hands-on administration, configuration and customization of the OpenText toolset — particularly BVD, SM and APM.
▪ Experience running BVD on Kubernetes, including deployment and troubleshooting.
▪ Working knowledge of OBM, NNMi, UCMDB, Asset Manager and SiteScope.
▪ Strong grounding in ITIL processes — Incident, Problem, Change and CMDB — and how they map to tooling.
▪ Proven ability to build and customize dashboards, reports and alerting for varied stakeholder audiences.
▪ Scripting for automation in Shell and PowerShell.
▪ Tool integration experience for observability and event correlation.
▪ Experience providing L3 / L4 support and owning escalations end-to-end.
Soft Skills & Working Requirement :
▪ Strong analytical and problem-solving skills.
▪ Excellent communication and stakeholder-management skills.
▪ Ability to work under pressure and handle high-priority escalations calmly.
▪ Because project SLAs (including financial measures) are monitored through these tools, the role requires high availability and on-demand support for critical issues — including outside normal working hours, and on holidays or during planned leave, should a critical issue arise.
Preffered/ Good to have :
▪ Tool-specific OpenText certifications (BVD, SM, APM, OBM or NNMi).
▪ ITIL Foundation or higher certification.
▪ Exposure to Kubernetes / container platforms beyond BVD deployment.
▪ Familiarity with SIEM, ITSM or observability platforms alongside the OpenText stack.
▪ Experience supporting BFSI, government / PSU or other regulated enterprise environments.
What we offer:
▪ An SME-level role with direct visibility to business and IT leadership.
▪ Exposure to a broad, enterprise-scale observability and ITSM toolset with an ISO-certified provider.
▪ Structured career progression into Tools Architecture and Service Delivery tracks.
▪ Certification and training support (OpenText, ITIL).
▪ A named, accountable delivery culture where individual ownership is recognised.
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