Availity
Website:
availity.com
Job details:
Company Introduction
Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.
Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.
Job Description
We are seeking an experienced NOC Senior Engineer to support 24x7 operations, major incident management, cloud infrastructure support, and operational excellence initiatives. This is a senior hands-on role responsible for advanced technical troubleshooting, L3 escalations, proactive monitoring, automation, and ensuring the reliability and availability of critical production systems across cloud, infrastructure, and platform environments.
Roles & Responsibilities
About Availity
Availity is a leading healthcare technology company focused on simplifying healthcare administration and solving real-world challenges for healthcare providers, health plans, and patients. Our technology helps reduce complexity, so providers can spend less time navigating administrative systems and more time focused on patient care.
About Availity India
Availity India is an important part of Availity's global growth journey. Based in Bengaluru, our India teams partner closely with U.S. and global stakeholders across technology, product, operations, customer support, and corporate functions.
Our India organization is being built with a strong focus on ownership, learning, collaboration, engineering excellence, and meaningful business impact. Associates in India have the opportunity to solve complex problems, contribute to global initiatives, and support products and services that are part of the U.S. healthcare ecosystem.
About The Role
We are seeking an experienced
NOC Senior Engineer to support 24x7 operations, major incident management, cloud infrastructure support, and operational excellence initiatives. This is a senior hands-on role responsible for advanced technical troubleshooting, L3 escalations, proactive monitoring, automation, and ensuring the reliability and availability of critical production systems across cloud, infrastructure, and platform environments.
Key Responsibilities
- Act as the L3 technical escalation point and senior authority for P1/P2 incidents.
- Lead incident triage, stabilization, recovery efforts, and operational restoration during major outages.
- Collaborate with Major Incident Managers, Operations teams, and engineering stakeholders during critical incidents.
- Ensure adherence to SLA, MTTR, and MTTA targets.
- Support and execute incident command processes, escalation control, and stakeholder communication.
- Own proactive monitoring effectiveness across infrastructure, cloud, and platform services.
- Hands-on experience with monitoring tools, including Splunk, CloudWatch, Azure Monitor, Grafana, and Prometheus.
- Manage AWS operational environments including EC2, VPC, Route 53, Security Groups, Load Balancers, CloudWatch, EKS, and RDS.
- Support Azure operations, Azure SQL, Azure Monitor, and Log Analytics environments.
- Troubleshoot Linux and Windows server environments.
- Support Kubernetes (EKS) infrastructure, containerized workloads, and platform reliability.
- Drive automation and operational efficiency using Terraform, PowerShell, Bash, and Python.
- Participate in RCA reviews, Problem Management, and continuous improvement initiatives.
- Analyze alert noise, optimize monitoring thresholds, and improve operational visibility.
- Mentor NOC Engineers and provide technical leadership during assigned shifts.
- Ensure operational continuity through structured shift handovers and follow-the-sun support models.
Required Qualifications
- 7-10 years of experience in NOC Operations, SRE, Cloud Operations, Infrastructure Support, or Production Support environments.
- Strong experience handling P1/P2 incidents and serving as an advanced technical escalation point.
- Hands-on operational experience with AWS cloud services.
- Experience supporting Azure infrastructure and services.
- Strong Linux and Windows administration and troubleshooting skills.
- Hands-on experience with Splunk and enterprise monitoring platforms.
- Experience with Kubernetes (EKS), containerized environments, and cloud-native operations.
- Strong understanding of networking concepts including DNS, Routing, Load Balancing, Firewalls, Security Groups, and Connectivity Troubleshooting.
- Experience with ServiceNow, Jira, or equivalent ITSM platforms.
- Automation and scripting experience using PowerShell, Bash, Python, or similar technologies.
- Experience working in 24x7 operational environments with rotational shift models.
- Strong communication, technical leadership, and collaboration skills.
Preferred Qualifications
- Experience with Grafana, Prometheus, Dynatrace, New Relic, AppDynamics, or Site24x7.
- Working knowledge of Terraform, Infrastructure as Code, Git, Rundeck, and CI/CD concepts.
- Understanding IAM, cloud security monitoring, vulnerability management, and security incident response.
- Exposure to SRE principles, observability engineering, and reliability practices.
- Experience in Healthcare Technology environments.
- HIPAA awareness and compliance knowledge.
- AWS Certified Solutions Architect – Professional.
- Microsoft Certified: Azure Solutions Architect Expert.
- Certified Kubernetes Administrator (CKA).
- ITIL Foundation Certification.
Why Join Availity India?
- Meaningful impact: Work on solutions that help simplify healthcare administration and support better provider and patient experiences.
- Global exposure: Partner with U.S. teams and leaders while contributing from India to global business priorities.
- Learning and growth: Be part of a culture that values continuous learning, mentoring, knowledge sharing, and career development.
- Flexible work experience: Work in a way that supports productivity, collaboration, and team needs across remote, hybrid, and office-based models.
- Holistic rewards: Benefit from competitive compensation, health and insurance benefits, paid time off, company holidays, leave benefits, Employee Assistance Program support, and learning programs.
- Inclusive workplace: Join a casual, collaborative, and inclusive environment where associates are encouraged to bring ideas forward.
- Office experience: For office-based associates, Availity India provides amenities such as coffee and tea, subsidized meals, recreation areas, and eligible night-shift transportation support.
What To Expect From The Hiring Process
Our hiring process is designed to be transparent and engaging. Depending on the role, it may include application review, recruiter discussion, technical or functional assessment, hiring manager interviews, team or leadership conversations, offer discussion, background verification, and onboarding support.
Equal Opportunity Statement
Availity is committed to building an inclusive workplace where all associates feel valued, respected, and empowered to do their best work. We welcome candidates from diverse backgrounds and encourage individuals who are excited by collaboration, innovation, and meaningful impact to apply.
Eligibility
Video Camera Usage
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.
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