Website:
atain.com
Job details:
Role: L1/ L2 Telephony Engineer , Hands-on experience with NICE CXone
Location: Gurugram
Mode: Work from Office
* L1 Telephony Engineer – 1 Position
* L2 Telephony Engineer – 1 Position
L1 Telephony Engineer (2–5 Years)
L2 Telephony Engineer (6–10 Years)
Mandatory Skills:
* Hands-on experience with NICE CXone/Incontact
* Enterprise Telephony & Contact Center Administration
* VoIP, SIP, IVR, ACD, and call routing
* Incident, Problem & Change Management
* Vendor and stakeholder coordination
* Strong troubleshooting and RCA capabilities
* Experience supporting enterprise telephony or contact center platforms
* Knowledge of VoIP, SIP, call routing, and ticket handling
* Exposure to NICE CXone or similar platforms is an advantage
* Good communication skills and willingness to learn
What You’ll Do
* Support and maintain enterprise telephony services
* Resolve production incidents and service requests
* Collaborate with cross-functional teams and telecom vendors
* Drive operational excellence and service reliability
* Contribute to continuous improvement initiatives
Click on Apply to know more.