Karnival
Website:
karnival.com
Job details:
APPLICATION SUPPORT ASSOCIATE- L1 L2
(POS Billing, E-Receipts, Raffle Draws & Surveys)
Location: Gurugram
Company: Karnival Internet Technologies
Experience: 2-3 years
About Karnival Internet Technologies:
At Karnival Internet Technologies, we are transforming retail and business operations with our innovative suite of POS Billing, E-Receipts, Raffle Draws, and Survey Solutions. Our mobile and desktop-based platform helps businesses streamline transactions, engage customers with digital rewards, and collect valuable insights through surveys.
Role Overview:
We are seeking a Customer Support individual with 2-3 years of experience in POS billing software or related fields to assist users with one or more of our products, whether it's billing software, digital receipts, raffle draws, or survey solutions. You will be responsible for resolving customer queries, troubleshooting software issues, and ensuring businesses get the best experience from our platform.
Key Responsibilities:
Provide customer support for one or more of Karnival’s products:
- POS Billing Software – Assisting users with billing, invoicing, and transaction-related queries.
- E-Receipts – Helping businesses implement and manage digital receipts for paperless transactions.
- Raffle Draws – Supporting retailers in setting up and managing digital raffle campaigns for customer engagement.
- Surveys – Guiding businesses in creating and analysing customer feedback surveys to drive better decision-making.
Troubleshoot and resolve technical/software-related issues efficiently.
Assist new users with onboarding, product setup, and training sessions.
Collaborate with internal teams (Product, Engineering, and Sales) to escalate and resolve complex issues.
Maintain detailed logs of customer interactions, feedback, and issue resolutions in CRM tools.
Ensure a high level of customer satisfaction and quick response times.
Required Skills & Qualifications:
- 2-3 years of experience in customer support for POS billing software, digital solutions, or fintech products.
- Strong understanding of billing, invoicing, and retail transaction processes.
- Experience supporting E-Receipts, Raffle Draws, or Customer Surveys (preferred but not mandatory).
- Understanding of how APIs work along with JSON structures to interpret data, troubleshoot issues, and support seamless application integrations.
- Excellent verbal and written communication skills in English and Hindi.
- Proficiency in CRM tools, ticketing systems, and troubleshooting.
- Ability to handle multiple customer queries efficiently in a fast-paced environment.
- A customer-first mindset with problem-solving skills.
Nice to Have:
- Prior experience in SaaS-based POS, customer engagement tools, or survey platforms.
- Exposure to retail, hospitality, or e-commerce industries.
- Familiarity with customer loyalty programs and digital marketing tools.
Click on Apply to know more.
